Maintenance Technician

• Get it done right: We prioritize Safety, Quality, and Professionalism above all else.
• Proactive communication: We ask the hard questions, anticipate needs, and provide direct, honest feedback.
• Outward Mindset: We lead with love, seeing people as people and building meaningful relationships.
• Passionate ingenuity: We believe nothing is impossible when you have the right tools and a problem-solving spirit.
• Joy in the journey: We embrace change, maintain a balanced approach, and enjoy the moment.

• High-Level Customer Service: Act as the friendly, professional face of our maintenance department. Provide a premium service experience by being personable, polite, and attentive to every homeowner’s needs.
• System Maintenance & Inspections: Perform routine tune-ups, preventative maintenance, safety checks, and cleaning on residential heating and cooling systems (Furnaces, AC units, Heat Pumps, and Ductless Minisplits).
• Effective Communication: Clearly explain maintenance findings, system health status, and preventative options to customers so they feel informed and confident about their equipment.
• Site Stewardship: Maintain a safe, organized jobsite. We leave every home cleaner than we found it, respecting the customer’s property and equipment at all times.
• Full-System Thinking: Look beyond basic cleaning to identify potential wear and tear, alerting senior technicians or service managers when advanced repairs or troubleshooting are needed.
• Growth & Training: Commit to mandatory company training, hands-on mentorship, and continuing to develop your trade skills, certifications, and system knowledge.

• Experience: 1+ years of HVAC experience OR demonstrated mechanical aptitude/experience in related trades (e.g., maintenance, automotive, plumbing, or electrical) with a strong desire to learn and transition into HVAC.
• Licensing: EPA Certification preferred (or willingness to obtain within 90 days of hire). RMGA certification is a plus.
• Skill Set: General mechanical aptitude, comfort with hand tools, basic electrical understanding, and a willingness to learn refrigeration cycles and smart system controls.
• Soft Skills: Strong interpersonal skills with a "customer-first" mentality, strong work ethic, and a positive, coachable attitude.
• Tools: Basic set of personal hand tools (specialized tools and diagnostic equipment provided or supported through company programs).
• Physicality: Ability to work in crawl spaces, attics, and on ladders as needed.

• Paid Winter Holiday: Paid time off for the entire week between Dec. 25th and Jan. 1st.
• Health & Wellness: Comprehensive Health, Vision, Dental, and Life insurance.
• Financial Future: 401(k) with up to a 4% company match.
• Paid Time Off: 10 days of PTO and 6 major paid holidays.
• Paternity Leave: 10 pay days.
• Education Support: 100% reimbursement for ongoing certifications (EPA, NATE, RMGA, etc.) and specialized training.
• Career Pathing: Structured pathway to advance from Maintenance Technician into Senior Service Technician roles.
• Company Culture: Provided uniforms, high-quality company swag, and a well-stocked vehicle.

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