Hiring !! Major incident and Event Manager - Rancho, CA - Hybrid (3 days Onsite) - Only W2 candidates.Greetings!!We are hiring Major incident and Event Manager in Rancho, CA - Hybrid (3 days Onsite). Major incident and Event ManagerLocation - Rancho, CA Hybrid (3 days Onsite)10+ years experience.W2 candidates onlyJob Title: ITIL Incident & Event Management SpecialistSummary: Experienced ITIL professional with over 7 years in Critical Incident Management and 5 years in ITIL-based Event Management. Proven ability to lead end-to-end major incident processes and drive continuous service improvement using ServiceNow ITSM suite. Strong foundation in ITIL practices with a focus on minimizing business disruption and enhancing operational stability.Key Responsibilities:Lead and manage Critical/Major Incident Management (MIM) processes, ensuring rapid identification, prioritization, and resolution of high-impact incidents.Act as the primary point of contact for all major incidents, coordinating cross-functional technical teams and stakeholders to ensure timely resolution.Utilize ServiceNow ITSM platform to manage and monitor incidents, major incidents, and events in real-time.Evaluate incident impact, severity, and business risk to drive effective incident response strategies.Host and facilitate weekly Change Advisory Board (CAB) meetings, ensuring change activities are aligned with business and IT priorities.Oversee escalations and ensure appropriate resource allocation, while keeping senior leadership informed of incident progress and business impact.Drive stakeholder communication throughout incident lifecycle, ensuring transparency and accountability.Conduct Post-Incident Reviews (PIRs) to identify root causes, lessons learned, and recommend improvements to prevent recurrence.Design and implement ITIL-aligned process enhancements to improve overall service reliability and performance.Qualifications:7+ years of experience in Critical Incident Management.5+ years of experience in ITIL Event Management.Hands-on experience with ServiceNow ITSM modules including Incident, Major Incident, and Event Management.Proven track record in ITIL-based process design and implementation.ITIL v3 Foundation certification or higher (v4 preferred).