Managed Services - Network Administrator Veracity Technologies, founded in 1989, helps small businesses in Minnesota optimize their technology. We offer comprehensive IT support, including management, expertise, and support in a managed services environment. Our goal is to relieve technology worries so businesses can focus on growth and goals. We chose the name Veracity because we believe that technology-dependent businesses require precision, accuracy, and truth from their IT partner to ensure high performance, access, integration, and ROI. Our services focus on providing small businesses with affordable, tailored technology solutions to meet their unique needs. Position Purpose: Manage existing client networks, including desktops, servers, network equipment, phone systems, and software. Assess and implement solutions aligned with industry standards, providing recommendations for improvements and gap remediation to internal Account Managers (vCIO). Relationships: Report to the Operations Manager; collaborate with a team of IT professionals and Account Managers (vCIO). Responsibilities: Plan, design, document, and implement systems, including desktops, servers, network infrastructure, and security solutions. Provide on-site and remote technical support. Organize and inventory hardware and software resources. Maintain communication with management, Account Managers, and clients regarding tasks and projects. Create and update technical documentation. Participate in after-hours on-call support on a rotating schedule. Conduct service audits, identify inefficiencies, and implement improvements to reduce end-user disruptions. Assist in IT project management, research, scope documentation, and maintaining service levels. Provide end-user training and develop SOPs to enhance productivity. Perform other duties as assigned. Applicants must meet at least 6 of the following priorities: Desktop Support Experience: support for operating systems and end-user applications. Server Support Experience: installing and troubleshooting servers and applications. Advanced knowledge of Windows Server (2012r2, 2016, 2019): Active Directory, DNS, DHCP, File Services, IIS, NLB. Exchange Server and MS365 experience: mail flow troubleshooting, migrations. Virtualization: Hyper-V and VMWare support, HA/DRS configuration. SQL Server: database maintenance, backups, restores, replication, clustering. Firewall Technologies: installing and supporting Watchguard devices. Network Switching: configuring managed switches, VLANs, routing. Education: 4-year college degree in an IT-related field. Certifications: MCSA/MCITP or higher, Cybersecurity, or industry-specific certifications. Skills & Abilities: Self-motivated with minimal guidance, able to create task lists, and report progress. Strong organizational skills, work ethic, team player, problem-solving skills. Committed to professional development and maintaining certifications. Ability to thrive in a structured environment and meet deadlines, communicating progress effectively. All information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr