Management Analyst

Job Summary

Conduct analyses of Taxpayer Services eServices programs, policies, and processes to eliminate non-value-added steps, improve operational efficiency, build QA test plans, conduct system testing, and provide internal technical support.

Core Responsibilities

\n
• Plan and conduct operational and system analyses, surveys, and comprehensive reports.
\n
• Build QA test plans, execute system testing, and analyze system performance.
\n
• Provide technical assistance and helpdesk support to troubleshoot customer and system issues.
\n
• Apply Lean principles and continuous improvement methodologies (Arizona Management System / AMS).
\n

Required Experience & Technical Skills

\n
• Experience: Minimum 1 to 2 years of management analysis experience.
\n
• Technical Skills:
\n
• XML (Altova XMLSpy)
\n
• SQL (MS SQL Server Management Studio)
\n
• Azure DevOps
\n
• Quality Assurance testing & technology systems analysis
\n
• Analytical Skills: Strong ability to collect/synthesize data, troubleshoot problems, and develop actionable solutions.
\n

Preferred & Knowledge Qualifications

\n
• Preferred: Experience in Tax Administration or public sector environments.
\n
• Knowledge of public administration, automated information systems, and regulatory compliance.
\n
• Proficient in MS Office, Google Suite, and Windows environments.
\n