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Welcome ,

Management and Program Analyst (CX Strategist)

  • ... Long Beach, Capellen, United States
  • ... Full time
  • ... Salary: 167336 per year
  • Posted on: Feb 29, 2024       Expires on: Apr 14, 2024

Management and Program Analyst (CX Strategist)   

JOB TITLE:

Management and Program Analyst (CX Strategist)

JOB TYPE:

Full-time

JOB LOCATION:

Long Beach Capellen United States

JOB DESCRIPTION:

Duties

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy.
This is not a remote position.
Offices are located in Boston, MA, Chicago, IL, Cleveland, OH, Dallas, TX, Houston, TX, Jacksonville, FL, Kansas City, MO, Lakewood, CO, Long Beach, CA, New Orleans, LA, New York-Manhattan, NY, Norfolk, VA, Philadelphia, PA, San Francisco, CA, Seattle, WA, or Washington, D.
C.
Advertised salary reflects the pay range for the above locations.
Upon selection, the salary will be set in accordance with the selectee's assigned duty location.


For Management and Program Analyst (CX Strategist), GS-343-13:

  • As an analytical expert, the incumbent is responsible for designing and undertaking complex management studies, initiatives, or data gathering efforts to identify actual or potential problem impacting management and program operations and/or customer experience in both the short- and long-term.
  • Identifies and develops data for use in the management and direction of operations and programs; recommends digital tools and strategies; leverages data; and briefs analytical findings, insights, and recommendations to Agency management via reports, presentations, and/or other relevant outputs (e.
    g.
    , stories, videos, and exhibits) that make informed decision-making and assist with improving management operations and overall Program delivery.
  • Conducts surveys, interviews, focus groups, usability test session, secondary research, observational studies, etc.
    and provides root-cause analysis of customer experience issues, performance, and/or customer concerns.
  • Provides recommendations for problem resolution consistent with established Agency and Departmental policies and guidelines.
  • Identifies, develops, and/or leads initiatives to improve customer experience and Federal service delivery, increase programmatic customer experience maturity, and apply government-wide leading practices outlined in A-11 Section 280 and from the private, State, local, and other sectors, specifically focused on digital tools, information and compliance with CX Executive Orders, ADA Section 508, and related regulations and laws about accessibility, inclusion and CX/Human Centered Design.

Requirements

Conditions of Employment

  • Must be a U.
    S.
    Citizen.
  • Must be at least 16 years old.
  • Requires a probationary period if the requirement has not been met.
  • Candidate required to obtain the necessary security/investigation level.

Qualifications

For Management and Program Analyst (CX Strategist) GS-13:

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12 in the Federal Service.


Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level.


Qualifying specialized experience for for Management and Program Analyst (CX Strategist) GS-13 includes:
Examples of specialized experience must include all of the following:
  • Identifies and implements customer experience (CX) and human centered (emotionally intelligent) designed tools and methods for an organization or department.
  • Develops quantitative/qualitative techniques and methods for gathering data to evaluate the effectiveness and efficiency of customer experience initiatives.
  • Collects, analyzes, and presents stakeholder feedback and information intended to be consumed by stakeholders and the program to make recommendations for an agency or company's internal and external customer experience program, products, services, and delivery.

Education

This position does not have a positive education requirement.

Additional information

Applicants must meet all legal and regulatory requirements.
Reference the Required Documents section for additional requirements.


This position is inside the bargaining unit.
If the duty location is within the Washington, D.
C.
metropolitan area, the position will be included in the Local 12, AFGE bargaining unit.
If the duty location is outside the Washington, D.
C.
metropolitan area, the position will be included in the NCFLL bargaining unit.


The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.
As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Click here for Telework Position Information

Based on agency needs, additional positions may be filled using this vacancy.


The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates.
Click here for Additional Information.


The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment.
If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.


Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.


  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

  • Information Management
  • Organizational Awareness
  • Project Management


Click here for Evaluation details.


You may preview questions for this vacancy here: https://apply.
usastaffing.
gov/ViewQuestionnaire/12335712

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled.
Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex.
interview, structured interview, written test, work sample, etc.
).
The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings.
Your resume MUST provide sufficient information to substantiate your vacancy question responses.
If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration.
ICTAP/CTAP eligible(s) who are placed into Category A or higher will be considered well-qualified.
Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.


Click Application of Veterans Preference for Category Rating Jobs for more information.

  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits.
    Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
    You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents must be submitted by 11:59 p.
    m.
    (ET) on the vacancy closing date.

    • Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile.
      To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume.
      We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
    • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214.
      Your DD-214 must show the type of discharge and dates of active duty.
      To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.
      (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty).
      Without this documentation, you will not receive the veteran's preference.
      For more information, go to Feds Hire Vets - Veterans Preference
    • Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    Cover Letters are not mandatory and will not be used to verify experience but may be submitted.


    Do not upload password-protected documents.


    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
  • How to Apply

    Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.


    To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

    Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.


    Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.
    Click here for information on Reasonable Accommodations.

    Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

    STEP 1 - Create USAJOBS Account on www.
    usajobs.
    gov
    , including Resume and Saved Documents.
    Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions.
    If not, HR may amend your responses to more accurately reflect the competency indicated by resume content.
    For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.

    STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button.
    For questions about the vacancy, contact the Agency Contact at the bottom of the announcement.
    Proceed through the steps noted at the top of the USAJOBS page.
    You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application.
    In the final step, once you have certified your application, click the Continue to agency site button.

    STEP 3 - Complete the 2nd part of the application process (DOL).
    On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy.
    Continue through the progress steps at the top of the DOL page.
    The 2nd progress step is where you answer the vacancy-specific questions.
    The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.

    STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct.
    In order to submit your application, you must have a check mark next to each section listed.
    If there is an X, return to the appropriate section and follow the prompts.
    When it is ready for submission, certify your application and click the Submit Application button.

    STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.

    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.


    For more detailed information on applying for positions with DOL click here to view the U.
    S.
    Department of Labor, How to Apply website.

    Agency contact information

    Sharon DePew

    Phone

    215-446-3705

    Email

    depew.
    sharon.
    l@dol.
    gov

    Address

    Office of Workers Compensation Programs
    200 Constitution Avenue NW
    Washington, DC 20210
    US

    Next steps

    Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.
    Candidates will be referred to the hiring manager for further consideration and possible interviews.
    You will be notified of the outcome.
    A selection is expected to be made within 30 calendar days of the issuance date of the certificate.

    For instructions on how to check the status of your application, go to USAJOBS Help Guide.

    USAJOBS will no longer send status alert email notifications.
    You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS).
    If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.


    To verify your application is complete, log into your USAJOBS account, https://my.
    usajobs.
    gov/Account/Login, select the Application Status link, and then select the more information link for this position.
    The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
    Your uploaded documents may take several hours to clear the virus scan process.
    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
    You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent.
    Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents must be submitted by 11:59 p.
m.
(ET) on the vacancy closing date.

  • Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile.
    To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume.
    We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
  • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214.
    Your DD-214 must show the type of discharge and dates of active duty.
    To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.
    (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty).
    Without this documentation, you will not receive the veteran's preference.
    For more information, go to Feds Hire Vets - Veterans Preference
  • Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.


Do not upload password-protected documents.


Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Help

This job is open to

  • The public

    U.
    S.
    Citizens, Nationals or those who owe allegiance to the U.
    S.

Position Details

POSTED:

Feb 29, 2024

EMPLOYMENT:

Full-time

SALARY:

167336 per year

SNAPRECRUIT ID:

S-1709657624-8e37a54b40a5f46a281a6319fe2a3064

LOCATION:

Capellen United States

CITY:

Long Beach

Job Origin:

jpick2

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Duties

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA, Chicago, IL, Cleveland, OH, Dallas, TX, Houston, TX, Jacksonville, FL, Kansas City, MO, Lakewood, CO, Long Beach, CA, New Orleans, LA, New York-Manhattan, NY, Norfolk, VA, Philadelphia, PA, San Francisco, CA, Seattle, WA, or Washington, D.C. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

For Management and Program Analyst (CX Strategist), GS-343-13:

  • As an analytical expert, the incumbent is responsible for designing and undertaking complex management studies, initiatives, or data gathering efforts to identify actual or potential problem impacting management and program operations and/or customer experience in both the short- and long-term.
  • Identifies and develops data for use in the management and direction of operations and programs; recommends digital tools and strategies; leverages data; and briefs analytical findings, insights, and recommendations to Agency management via reports, presentations, and/or other relevant outputs (e.g., stories, videos, and exhibits) that make informed decision-making and assist with improving management operations and overall Program delivery.
  • Conducts surveys, interviews, focus groups, usability test session, secondary research, observational studies, etc. and provides root-cause analysis of customer experience issues, performance, and/or customer concerns.
  • Provides recommendations for problem resolution consistent with established Agency and Departmental policies and guidelines.
  • Identifies, develops, and/or leads initiatives to improve customer experience and Federal service delivery, increase programmatic customer experience maturity, and apply government-wide leading practices outlined in A-11 Section 280 and from the private, State, local, and other sectors, specifically focused on digital tools, information and compliance with CX Executive Orders, ADA Section 508, and related regulations and laws about accessibility, inclusion and CX/Human Centered Design.

Requirements

Conditions of Employment

  • Must be a U.S. Citizen.
  • Must be at least 16 years old.
  • Requires a probationary period if the requirement has not been met.
  • Candidate required to obtain the necessary security/investigation level.

Qualifications

For Management and Program Analyst (CX Strategist) GS-13:

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12 in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Qualifying specialized experience for for Management and Program Analyst (CX Strategist) GS-13 includes:
Examples of specialized experience must include all of the following:
  • Identifies and implements customer experience (CX) and human centered (emotionally intelligent) designed tools and methods for an organization or department.
  • Develops quantitative/qualitative techniques and methods for gathering data to evaluate the effectiveness and efficiency of customer experience initiatives.
  • Collects, analyzes, and presents stakeholder feedback and information intended to be consumed by stakeholders and the program to make recommendations for an agency or company's internal and external customer experience program, products, services, and delivery.

Education

This position does not have a positive education requirement.

Additional information

Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.

This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Click here for Telework Position Information

Based on agency needs, additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.


  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

  • Information Management
  • Organizational Awareness
  • Project Management


Click here for Evaluation details.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12335712

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category A or higher will be considered well-qualified. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.

Click Application of Veterans Preference for Category Rating Jobs for more information.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

    • Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
    • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive the veteran's preference. For more information, go to Feds Hire Vets - Veterans Preference
    • Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

    Do not upload password-protected documents.

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
  • How to Apply

    Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

    To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

    Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.

    Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

    Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

    STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.

    STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.

    STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.

    STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.

    STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.

    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.

    Agency contact information

    Sharon DePew

    Phone

    215-446-3705

    Email

    depew.sharon.l@dol.gov

    Address

    Office of Workers Compensation Programs
    200 Constitution Avenue NW
    Washington, DC 20210
    US

    Next steps

    Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.

    For instructions on how to check the status of your application, go to USAJOBS Help Guide.

    USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.

    To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

  • Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
  • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive the veteran's preference. For more information, go to Feds Hire Vets - Veterans Preference
  • Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.

Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Help

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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