Quality ManagerQuality Manager is responsible for coordinating and performing activities for the proper application of inspection methods, ensuring compliance with all quality standards and responsible for driving corrective action and non-conformance reduction related to manufactured and supplied products. This customer-facing role will have a keen opportunity to drive improvements within the plant and work with customers and internal stakeholders to solve problems. This role will also supervise hourly Quality Technicians.Key ResponsibilitiesEstablish and implement quality systems to include guidelines, processes and standards for raw materials, in-process, and finish products.Ensure proper documentation of quality systems, processes, and standards.Review quality non-conformance rejections and quality problems, supporting engineering and manufacturing with considerations as to cost, customer acceptance, scrap, and deciding on allowable deviations.Lead systematic problem-solving and risk-based methodologies in identifying, prioritizing, communicating, and resolving internal and external complaints, such as RCCA.Investigates customer complaints, develops corrective action plans and verifies effectiveness.Updates critical quality documents including FMEA, PFD, and Control Plans.Work cross functionally with Tooling, Engineering, Manufacturing, and purchasing to identify and develop improvements to the processes.Understand inspection techniques, record systems, and process control procedures to ensure production of finished products meet quality specifications and standards. Conduct research and recommend where improvements can be made to Quality and/ or Plant manager.Customer service mindset, working closely with customers to understand their issue, provide quick resolution, while developing win-win solutions for both the business and external customers.Lead the processing of customer complaints and returns to determine root cause and corrective action.Assist with 3rd party certifications, such as ISO9001-2015.Conduct internal quality system audits to determine compliance to ISO 9001 standards.Maintain charts and graphic illustrations of quality control metrics, scorecards, customer complaints, etc.Understanding of part prints and be able to connect to the severity of customer complaints.Participate in various company programs such as training, safety, communications, etc.Skills and QualificationsBachelors or Associates degree (preferably Quality or Engineering related) or equivalent experience/training.Ability to coordinate FMEA, PFD, and Control Plans.Knowledge of and ability to implement statistical techniques / inspection plans.Clear understanding of corrective action processes (8-D, 5-why, etc.)Knowledge of 3rd party Audit specifications.Ability to build relationships with customers.Excellent written and verbal communication skills.3+ years of prior Quality Assurance experience.1+ year of prior Management Experience preferred.Experience or knowledge of in First Article Inspection (FAI) and Production Part Approval Process (PPAP).Six Sigma certification preferred.Experience in Problem Solving technique.