For almost two decades, Discover® Network, Diners Club International®, and PULSE® have operated together to form a global payment network that empowers cardholders to pay how, when, and where they choose—connecting people and payments worldwide. Join our Global Payment Network team to help shape the future of payments and deliver reliable, secure solutions around the world. Here, you'll create what comes next, driving meaningful impact at scale while accelerating your career. The Network Brand Communications team is seeking a Social Media Manager with strong experience in social media management, content strategy development, and social analytics. This individual will drive the go-to-market approach for Discover Network organic social media channels, oversee social platform and compliance governance, manage social content development, and advocacy management. What you’ll do Manage key organic social channels: Meta, LinkedIn, YouTube, X, Reddit, Pinterest, and new platform exploration. Lead holistic channel strategy and content development approach that aligns to Network business objectives. Manage quarterly platform access activities and ensure enterprise access governance practices are being adhered to. Ability to access, learn, and navigate relevant platforms: Sprout, Sprinklr, Uberflip, Adobe Analytics, Google Analytics, and JIRA. Support Standards, Job Aids/Processes and Controls updates to align with PSP Social Standard. Represent and contribute in COF Advocacy program as main point of contact for the Network. Partner with creative teams and agencies on implementation of new messaging and ad types. Grow and nurture community management on owned social platforms by ensuring applicable comments, engagements, and direct messages are responded to within the agreed upon SLA. Serve as the primary lead for recurring social reporting needs. Partner with legal and compliance to obtain approvals for the routing of ad copy and audience targeting. Basic Qualifications Bachelor's Degree or Military Experience. At least 6 years leading digital marketing strategy and programs. At least 6 years of multi‑channel digital marketing experience on the client-side or agency. Preferred Qualifications MBA preferred with marketing relevant coursework (esp. Market Research, Marketing, Sociology, Psychology, Behavioral Economics). 7+ years of Social Media marketing experience. 5+ years of experience in multi‑channel campaign development, including research, planning and execution. 2+ years of experience leveraging social analytics to drive creative strategy and optimize campaign performance. Experience with platform‑specific audience dynamics, ensuring creative content is native to each channel and engineered for high‑value engagement. Experience working within the Payments industry or B2B financial services industry. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1 and O‑1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based on the agreed number of hours worked. Chicago, IL: $138,100–$157,700 for Manager, Marketing McLean, VA: $151,900–$173,400 for Manager, Marketing Riverwoods, IL: $138,100–$157,700 for Manager, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. For technical support or questions about Capital One's recruiting process, please send an email to . Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr