Position Details
Manager Adoption Services Apply
| Job Title: Manager, Adoption Services Location: North Clybourn Avenue, Chicago, IL 60614 Job Type: Full-time Job Description: Duties and Responsibilities Set the positive tone at the Lincoln Park Adoption Center, creating a warm, welcoming and efficient environment for all PAWS staff members, guests and volunteers. Be responsible for the day-to-day adoptions process and customer experience, including but not limited to: overseeing adoption application review, Welcome Center experience, animal file review, adoption counseling flow and post-adoption follow-up. Be responsible for hiring and performance development of Adoption Service Associates. Train, coach and empower the Adoption Service Associates to provide exceptional customer service to all adoption center guests and volunteers. Provide ongoing feedback and encourage team member professional development. Ensure efficient and effective use of resources and staff/volunteer time so that all needed tasks are completed while keeping customer service as the number one priority. Ensure completion of daily operational tasks including but not limited to adoption reporting, website reconciliation, lobby signage accuracy and supply ordering. Create SOPs that document and guide training on all adoption center processes. Train and manage teams of volunteers (remote and in-person) to support various aspects of the adoptions process. Maintain technical proficiencies using Salesforce, Shelterluv and other web-based tools. Ensure that all adoption team technical duties are performed with a high level of accuracy and proficiency. Fully manage the Adoption Program Internship program including hiring, scheduling, training, mentoring and empowering the Welcome Desk Interns to provide exceptional customer service to all adoption center guests and volunteers as well as achieve a high level of technical proficiency. Actively partner with Volunteer Management Team to support volunteer integration into adoption center tasks. Monitor, manage and escalate customer service feedback (off-line and digital) per standard operating procedures. Act as Manager On Duty for Lincoln Park, perform opening or closing duties as assigned. Requirements Bachelor's Degree Ability to work Sunday - Thursday schedule Postive, outgoing Communication style Passion for animals and animal welfare 3 Years Customer Service Focused Management Experience Excellent leadership skills and ability to motivate staff Exceptionally strong communication and interpersonal skills Experience with web-based CRM technology preferred Strong time management skills with the ability to handle numerous responsibilities at once and work well under pressure Strategic and creative thinker and planner Ability to coach and provide feedback Ability to multi-task and work well under pressure in a dynamic, team environmente the test that would be the next step. And then we would followup. |
