Manager ERP Service Delivery Location: Northwestern FranceExclusive Opportunity with an Industry-Focused SME ERP Software VendorOur client, a leading and highly regarded SME ERP software vendor with a strong industry focus, is seeking an experienced Manager ERP Service Delivery to lead and scale their professional services organization.This is a leadership role combining strategic service delivery oversight, commercial collaboration, and operational excellence across key accounts and high-impact ERP implementation programs.Key ResponsibilitiesService Delivery LeadershipEnsure high-quality ERP implementations that drive customer satisfaction, loyalty, and long-term partnershipsProvide governance and supervision over strategic and complex client projectsAct as a senior escalation point and cross-departmental coordinator for critical delivery issuesDefine and enforce consulting standards, procedures, and implementation documentationContinuously improve service performance and client engagement through structured follow-up and governanceBusiness Development & Commercial PartnershipSupport strategic sales initiatives from a consulting and delivery expertise perspectiveServe as a trusted advisor during tenders and pre-sales engagementsEnsure alignment between commercial objectives and implementation feasibilityPromote delivery standards that simplify project tracking and enhance profitabilityService Organization & People ManagementLead a professional services organization of >25 staffForecast staffing, utilization, and revenue performance, reporting key risks and improvement opportunitiesManage delivery managers, project managers, and directors while supporting operational transformationDrive team development, recruitment, and sustainable growthPromote knowledge sharing, internal training, best-practice dissemination, and methodological improvementProfileThe ideal candidate will bring:Proven leadership experience in ERP service delivery and project/program governanceStrong expertise in professional services management and operational forecastingA collaborative mindset bridging delivery and commercial successA passion for building high-performing consulting teams and driving service excellenceIf you are ready to take on a strategic leadership role within an exclusive ERP Software vendor environment, we would be delighted to discuss this opportunity further.Apply now to learn more about this confidential search.