HR Manager (Implementation)

Requirements Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years) Strong understanding of SaaS and the technology industry Knowledge of HR Experience in project management Demonstrated ability to confidently leverage AI tools to enhance implementation planning, customer communications, data analysis, and process improvement while exercising sound judgment, validating accuracy, and adhering to responsible AI usage practices Fluency in Spanish (written and verbal) is a plus Strong problem-solving skills and an ability to think outside of the box Ability to interact with product specialists and development teams around delivery/roadmap A can-do approach with the ability to thrive under pressure Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills A passion to learn the Bob product and tech-savviness A desire to work in a fast-paced startup environment A strong work ethic, integrity and desire to succeed What the job involves We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings Strong communication and project management skills are essential for this role Be the main point of contact for our clients from point of sale through to deployment Gather system requirements and business objectives from customers Assess how best to configure the platform and provide guidance on best practices and successful deployment Identify and analyze project risks & dependencies on an ongoing basis Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams Work cross-functionally with our Sales, CS Engineers, Product & Account teams Maintain detailed project plans to communicate project status both internally & externally Perform risk management to minimize project risks Report and elevate to management as needed when project time deadlines become at-risk #J-18808-Ljbffr