Manager, Product Management – Small Business

Manager, Product Management – Small Business Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary We have a compelling opportunity to scale a high‑value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Americas region. This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go‑to‑market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF. Key Responsibilities Lead the development and execution of the SME Services strategy across the Americas, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities. Build and execute the go‑to‑market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth. Partner cross‑functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post‑sale execution and client outcomes. Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time‑to‑value. Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market‑facing forums as appropriate. Qualifications Education: Bachelor’s degree required; advanced degree preferred. Experience: Proven experience in strategy, go‑to‑market execution, or launching scalable products/services with commercial impact across complex, multi‑market environments. Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets. Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen. Prior people management or team leadership experience preferred; strong consultative problem‑solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross‑functional settings. Relevant industry certifications preferred. Availability to be in the office 3 times per week. Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. We offer a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Compensation and benefits are detailed at the time of offer. #J-18808-Ljbffr