Manager, Product Support Apply
Description & Qualifications
Description About the Team:
Join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Pro and WFM/UTM customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast-paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction.
About the Role:
In this position, the Product Support Manager is primarily responsible for a team of Product Support Representatives who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Additionally, the Product Support Manager is responsible for assigned customers and is the customers' point of contact for critical needs, including deescalating customer concerns and finding effective solutions to their inquiries. Ideally, this person has excellent communication and active listening skills which enables them to remain well-spoken, even in high-pressure situations, in order to effectively address customer concerns and maintain a healthy partnership between UKG and each customer.
Duties and Responsibilities:
Qualifications About You:
Basic Qualifications:
Preferred Qualifications:
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $76,500 to $110,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.