General ManagerThe manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will be required to manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.ResponsibilitiesEstablish and ensure compliance of operational unit's short-term and long-term goals with overall company objectivesEstablish and communicate clear standards of performance and budgets for each business unit and/or client accountEffectively enforce project and performance standards to ensure high quality of customer satisfactionSupervise and manage project work to comply with assigned deadlines/schedulesManage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeingConduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectationQualifications1-3 years restoration construction experience1-3 years Project Management and Estimating experienceBachelor's Degree in Construction Management, Construction Engineering, or related experienceExperienced at reading, interpreting, and managing financial statementsAbility to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organizationDemonstrated ability to solve problems and make prudent decisionsStrong knowledge of MS Office, RMS, and XactimateIICRC CertificationsCompensation: $65,000.00 per year