Manhattan SCALE WMS Engineer

Required Skills & ExperienceHands-on experience supporting Manhattan SCALE WMS (or similar WMS platforms) in a production environmentStrong SQL skills (queries, stored procedures, data updates, troubleshooting); SSRS Reports experienceExperience working in ticket-driven support environments with defined SLAsAbility to troubleshoot issues across application, database, and operational workflowsComfortable working in a fast-paced, high-volume support model with competing prioritiesStrong communication skills and ability to work cross-functionally with both technical and non-technical teams on Lead SCALENice to Have Skills & ExperienceZPL LabelsJob DescriptionWe are seeking a Manhattan SCALE WMS Analyst to join a growing Supply Chain Technology team supporting key customer environments. This role is heavily focused on production support/ development ticket resolution, and system optimization within a fast-paced, customer-facing environment. This resource will initially support a high-priority account and play a critical role in improving ticket turnaround times, with opportunity to expand into broader WMS initiatives and implementations over time.• Provide production support for Manhattan SCALE WMS environments, primarily handling service requests and incident tickets• Troubleshoot and resolve issues related to system functionality, data integrity, and operational workflows• Write and optimize SQL queries, stored procedures, scripts, and database updates• Make configuration updates within SCALE (e.g., location rules, reporting adjustments, system parameters)• Support high-priority customer accounts, ensuring timely resolution of issues (targeting rapid turnaround vs. standard SLAs)• Partner with internal stakeholders (account managers, operations teams, and IT) to resolve incoming requests• Participate in on-call or after-hours support rotation as needed• Collaborate with SMEs for escalations and knowledge transfer during onboarding• Document solutions, recurring issues, and system improvements