Customer Operations | Onsite Role at a Major Glass Manufacturing Facility

Tiama (a Kestrel Vision company) is hiring a Manufacturing Project Manager to serve as our onsite representative at a major glass manufacturing facility in Valdosta, GA. This is a hands-on, operations-focused role — not a remote or internal project management position. You will be dedicated full-time to this location, owning day-to-day execution, performance, and customer accountability.

Responsibilities

• Act as our primary on-site representative within the customer’s manufacturing operation
• Maintain strong customer relationships while confidently addressing decisions that impact performance or contractual commitments
• Own daily execution and performance of installed capital equipment and related services
• Troubleshoot and resolve operational and quality issues in real time
• Communicate risks, progress, and results to internal and customer stakeholders
• Coordinate and direct technicians to meet safety, quality, and performance expectations
• Monitor and improve manufacturing KPIs (e.g., pack-to-melt, held ware, performance stability)
• Ensure production readiness: tooling, setups, system configuration, and documentation

Qualifications

• Bachelor’s degree in Engineering, Business, Project Management, or equivalent experience
• 3–5+ years of relevant manufacturing or capital equipment experience
• PMP a plus
• Spanish a plus

Required Skills

• Experience in manufacturing operations, capital equipment, industrial automation, or customer-site technical roles; glass industry experience highly valued
• Background in project execution or operational leadership in production environments
• Strong working knowledge of manufacturing KPIs and continuous improvement
• Comfortable working in fast-paced, high-volume manufacturing settings
• Clear, confident communicator with strong problem-solving skills

We offer a comprehensive benefits package including:

• 401(k) & 401(k) matching
• Health Insurance
• Dental & Vision Insurance
• Disability & Life Insurance
• Paid Time Off & Holiday Pay
• HSA, FSA
• Paid Parental leave
• Employee Assistance Program

We're an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by law.