Manufacturing Quality Engineer

Quality Engineer

• Department:              Quality - Clerical (#45)
• Reporting To:            Director of Quality
• Location:                   Corona, CA
• Employment Type:   Full-time
• Pay Type:                   Salary, Exempt from Overtime

Quality Engineer

The Quality Engineer II independently manages quality processes for assigned programs and customers. This role serves as a key interface for customer quality matters (including first article reviews), leads root cause investigations, and supports quoting and margin analysis through risk assessment and cost-of-quality evaluation.

Key Responsibilities

Quality Engineering & Compliance

Level II

• Perform key responsibilities of Level I; and,
• Lead root cause investigations using structured problem-solving methods (8D, 5 Whys, Fishbone)
• Manage nonconformance reports (NCRs) and corrective/preventive actions (CAPA)
• Support customer audits and regulatory inspections
• Perform process capability analysis and quality data trending
• Ensure compliance with configuration management and traceability requirements
• May participate in Internal Audits in compliance with AS9100 requirements

Customer Service & Account Support

• Perform customer service & account support responsibilities of Level I; and,
• Serve as primary quality contact for assigned customers
• Lead responses to customer corrective action requests (SCARs)
• Present quality metrics and improvement plans to customers
• Coordinate resolution of customer complaints and quality escapes

Customer Development & Sales Support

• Perform customer development & sales support responsibilities of Level I; and,
• Evaluate RFQs for quality risk and compliance requirements
• Analyze cost-of-quality impact on margin and pricing
• Support pricing strategy discussions with risk assessments
• Contribute to forecasting and quality performance reporting

Educational Requirements

• Associate’s degree or equivalent combination of education and experience

Required Experience

• 3–6 years of aerospace or industrial manufacturing quality experience
• Experience leading corrective action initiatives
• Experience with AS9100 compliance

Skills & Competencies

• Skills and competencies of Level I; and,
• Strong knowledge of AS9100 requirements
• Proficiency in structured problem-solving methodologies
• Experience with SPC and data analysis
• Strong communication and customer-facing skills

Preferred Qualifications

• Experience in AS9100-certified aerospace organizations
• Familiarity with ITAR and export control regulations
• Experience supporting defense, commercial aerospace, or space programs
• Certification such as ASQ CQE, CQA, or equivalent (Level III preferred)
• Experience with ERP, QMS, and statistical analysis software

Working Conditions

• Combination of office and manufacturing floor environments
• Frequent interaction with engineering, production, and customer representatives
• Occasional travel to customer or supplier locations
• Extended hours during audits or corrective action investigations

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to walk and stand on the manufacturing floor
• Ability to lift inspection equipment or documentation (up to 25 lbs)
• Due to extensive customer interaction, must present a positive and professional business image
  

Compliance & Other Requirements

• Adherence to AS9100 quality management systems and company procedures
• Compliance with ITAR and export control regulations
• Ability to maintain accurate, audit-ready documentation
• Ability to manage sensitive technical and customer data confidentially
• U.S. Person status may be required due to ITAR regulations

Thermal Structures, a subsidiary of HEICO, is an industry-leading provider of insulation and composite products, backed by support that consistently exceeds customer expectations. We design and manufacture solutions that deliver superior performance in the most complex and demanding applications. From concept to completion, we have the resources to meet this challenge with world-class quality and value.