Position Details
Market Data Application Support Analyst Apply
Market Data Application Support Analyst
Location: NYC, NY (full onsite, ok for relocating candidates)
12 Months Contract
Work Authorization: USC/ GC/ GC EAD (Cat09)/ OPT-EAD/ H1B
Job Description:
The Market Data Application Support Analyst is a technical role focused on supporting market data applications and data feeds. The team operates as a cross-business technology unit, collaborating with counterparts in APAC, EMEA, and NA through a follow-the-sun model. The role emphasizes issue resolution, process sharing, and product rollouts, supporting all lines of business across various asset classes.
Key Responsibilities:
Provide support for core Market Data services/applications, including Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess, and others.
Offer technical support for a wide range of broker and trading applications including Tradeweb, ICAP, Brokertec, Tullet Prebon, and Tradition
Coordinate vendor software packaging, including scripting, QA testing, and production release.
Proactively monitor the environment, manage changes, and deliver projects.
Participate in reviewing hygiene metrics and processes for continuous improvement.
Manage daily operations, incident resolution, and change management activities.
Collaborate with plan/build & engineering teams for smooth transitions from project to business as usual.
Partner with vendors to drive technical strategy and application delivery.
Full ownership, accountability, and hold external vendors accountable on root causes when issues arise
Essential Skills:
Experience with virtual desktop environments and streaming platforms.
Proficiency in Microsoft Office products.
Proficiency in TCP/IP and connectivity troubleshooting.
Strong communication skills for interaction with traders, support teams, and vendors.
Experience in technical troubleshooting and managing high-profile issues.
Familiarity with change management structures and problem ticketing systems.
Knowledge of scripting languages like PowerShell and visual basic.
Strong documentation skills and a commitment to knowledge management.
Self-motivated, customer-focused, and innovative with excellent time management skills.
Ability to work independently and as part of a team, prioritizing workflow under pressure.
Desirable Skills:
Cloudpaging / Numecent experience and knowledge
Background in risk, compliance, and control for managing IT and market data control gaps.
Automation through scripting and programing languages
