Market Manager

Market ManagerAetrex, Inc. ·Position Open: Northeast / Tri-State AreaAbout AetrexAetrex is the global leader in foot scanning technology, AI-driven fit recommendations, and custom orthotics. Our Albert and Zoe scanner platforms are deployed in thousands of retail doors worldwide — from run specialty independents to major national chains including DSW, Dick's Sporting Goods, Nordstrom, and Bauer. We're growing fast and building the team to match.The RoleWe are hiring a Market Manager based in the Northeast/Tri-State area. The Market Manager owns their market end-to-end: training store staff, managing scanner setups and installs, keeping inventory in order, and managing the account day-to-day after the sale is won. When you identify a lead or expansion opportunity, you hand it off to the Director of Strategic Accounts and support the process from there.You report directly to the Director of Strategic Accounts. This is a field-based role — you'll be in stores, not behind a desk. You thrive on building relationships, solving problems on the floor, and turning a good install into a great account.Position: Northeast/Tri-State — candidate must reside in the NY, NJ, CT, or PA areaKey ResponsibilitiesAccount OwnershipTake over accounts post-close and own the relationship from that point forward, reporting to the Director of Strategic AccountsServe as the primary point of contact for all assigned accountsConduct regular check-ins, quarterly business reviews (QBRs), and performance conversations with store managers and buyersIdentify upsell, expansion, and new business leads — hand off to the Director of Strategic Accounts for pursuit and closeOnsite TrainingDeliver in-store training for store associates on Aetrex scanner operation, FitAI recommendations, and orthotic sales techniquesDevelop staff confidence so associates can scan customers and recommend products independentlyConduct refresh training for new staff hires and product updatesSupport virtual training cadence between in-person visitsScanner Setup & InstallsManage and execute scanner installations at new and existing accountsEnsure scanners are properly positioned, configured, and operational at each locationTroubleshoot hardware and software issues in the field, coordinating with technical support when neededPartner with Regional Managers on new door installs as part of the onboarding processInventory ManagementMonitor and manage orthotic inventory levels at each accountEnsure proper assortment is in stock and merchandised correctlyCoordinate replenishment orders and flag fulfillment issues proactivelyTrack and report on inventory performance across the account baseDay-to-Day Account ManagementMonitor scan rates, utilization data, and sell-through performance across your accountsSurface issues and opportunities early, before they become problemsSubmit weekly account activity reports to the Director of Strategic AccountsCollaborate with the Director of Strategic Accounts and Regional Managers to ensure account continuity and growthRepresent Aetrex professionally at all times in stores, at trade events, and in customer communicationsWhat Success Looks LikeIn this role, you will be measured on:KPIDescriptionAccount revenue growthYear-over-year revenue increase across assigned accountsScan rate & utilizationScanner usage frequency and FitAI engagement per locationTraining completion% of store staff trained within 30 days of installInventory healthIn-stock rate and replenishment cycle timeAccount retentionRenewal and active status rate of assigned accountsWeekly reportingOn-time delivery and quality of weekly activity reportsQualificationsRequired3+ years of experience in account management, retail sales, or field sales — ideally in footwear, sporting goods, or retail technologyProven ability to manage multiple accounts simultaneously with strong organizational skillsComfortable conducting in-store training and building staff confidence with technology productsStrong communicator — written, verbal, and in-person with store-level staff and management alikeSelf-directed with the ability to manage a field schedule independentlyMust reside in the Northeast/Tri-State area (NY, NJ, CT, or PA)Willingness to travel extensively within assigned marketPreferredExperience in the footwear or run specialty industryFamiliarity with foot scanning technology, orthotics, or fit solutionsBackground in retail technology implementation or field trainingExperience using CRM tools and submitting structured account activity reportsCompensation & BenefitsBase salary $70,000–$85,000 depending on experience and location (Northeast positions typically at the higher end of range)Performance incentive of 10–15% of base tied to scan rate, utilization, and account retention KPIsFull benefits package including medical, dental, and visionCar allowance to support field travel across your territoryDedicated travel budget for account visits, installs, and trainingTechnology stipend (phone, laptop, field tools)Ongoing product training and professional developmentHigh-growth environment — Aetrex is expanding rapidly into national retail and you will be at the center of itAetrex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.