Role: Market Research Analyst - Business Intelligence Analyst (Customer Experience Focus)

Location: Jackson, MI - Hybrid (Remote/On-Site)

Rate: Market

Duration: Long term

Primary duties and responsibilities:

• Develop, implement, manage, and analyze results from studies designed to measure customer satisfaction with program experiences they have with us.
• Develop, implement, manage, and analyze results from studies designed to assess the impact on customer experiences of process improvements being considered for operational transactions.
• Develop and maintain PowerBI dashboards which present results from operational transaction studies.
• Ability to design, implement, and analyze both quantitative and qualitative research studies to assist decision making by internal clients on various topics.
• Interact with other members of the research team to include operational and program transaction results into a Voice of the Customer data system.
• Interact with other departments to develop automated procedures for sample acquisition, survey invitation distribution, and results reporting.

Skills Required:

EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

RESEARCH ANALYSIS

Skills:

• Solid understanding of quantitative and qualitative research techniques with the ability to determine optimal research approaches to meet given objectives.
• Strong quantitative background with the ability to independently analyze data, draw sound conclusions, and make appropriate decisions and recommendations.
• Ability to apply a variety of statistical techniques like cluster analysis, regression, factor analysis, tests for difference, decision trees, etc.
• Experience with all aspects of customer research project management including proposal development, consultant selection, survey sampling, data collection, data analysis and reporting.
• Excellent organizational and people skills with an ability to openly convey information to team members in a timely, concise manner
• Ability to interface with a diverse population, multiple levels of an organization and various business functions
• Ability to effectively manage multiple ongoing projects simultaneously.
• Strong communication and presentation skills both written and verbal.
• Minimum of three years' experience conducting research and analysis in a business environment.