About Cognigy:

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role: Marketing Development Representative

Location: Plano, TX, United States
Potential Compensation: $25 to $35 per hour

As a Marketing Development Representative at Cognigy, you'll support our marketing and sales teams in pipeline generation and qualification. As the first line of response, you’ll communicate directly with prospects via email and phone who have requested a demo or more information about Cognigy and establish rapport to enhance lead conversion rates. This is an exciting opportunity for a self-motivated, high-energy individual who thrives in a fast-paced environment and is eager to make a significant impact. Build experience towards a rewarding marketing or sales career with valuable experience and training in prospecting, communication, and relationship building.

Responsibilities:

• Interact directly with inbound prospects via email and phone who have requested a demo or more information about Cognigy and qualify them by understanding their needs and pain points, leveraging predefined criteria to determine their readiness for the sales pipeline.
• Collaborate closely with the marketing and sales teams to ensure seamless handover of qualified leads, providing them with comprehensive background information and insights to facilitate the sales process and move prospects through the pipeline.
• Travel to conferences and events with the team, bringing lots of energy to attract prospects to the booth, generate quality leads and ensure goals are met.
• Maintain accurate and up-to-date records of lead interactions and progress using CRM software (Hubspot), tracking key metrics and performance indicators.
• Stay abreast of industry trends, competitor activities, and best practices in lead generation and sales development, proactively identifying opportunities for process enhancement

Requirements

About you

• Bachelor’s degree in business, sales/commerce, marketing, market research, or a related field.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Self-motivated with a strong work ethic and the ability to thrive in a fast-paced, dynamic environment.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• A persuasive and persistent demeanor, with the ability to handle objections and maintain a positive attitude.

This is a Temp-full-time, remote/in-office with a 5-day (40 hours) workweek, on a 6-month contract. Office hours are typically from (9:00AM - 6:00 PM) from Monday to Friday.

Benefits

Life at Cognigy: What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.