Essential Duties and Responsibilities:

List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.

• Provide exceptional customer service to all internal and external customers.
• Create cost analysis for each marketing event
• Develop and submit monthly promotional calendars
• Manage monthly social media calendars
• Assist Marketing Coordinators in maintaining social media and online review platforms.
• Prepares purchase orders for marketing projects and events based on budget.
• Help develop and coordinate direct mail and newsletter pieces
• Utilizes project management system in preparing and distributing information for printing signs, coupons, banners, flyers, and other marketing tools.
• Resolves customer complaints and issues via letter, phone calls, email and/or personal meetings
• Assures correct point values, prize and or comp values issued to players via casino management system.
• Manages and coordinates customer events with Players Club and other affected departments
• Manages customer events, programs and parties
• Maintain and manage dispersing of donations to various business and organizations
• Interfaces with advertising and/or other agencies to meet deadlines of radio, newsprint and television advertisements.
• Work with Marketing Director on meeting budget expectations.
• Manage team of Marketing Coordinators
• Maintain and distribute property collateral
• Must be able to work nights and weekends as needed.

Job Specific Knowledge