Job Duties
Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. - Responsible for overall network support for customer programs including monitoring and evaluating various components of the Enterprise Network. - Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments. - Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues. - Provide advanced troubleshooting and problem resolution of complex network problems. - Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts. - May be required to troubleshoot issues utilizing established procedures. - This is a rotating shift position and must be available for a rotating shift. - Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary. - Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues. - Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems. - Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration. - Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.