Mechanical Technician Level

Job Description:

Position Purpose: Provide technical support to national accounts, distributors and end users. Provide hands-on technical solutions that fulfill the clients requirements. As a Service Technician 2, you are responsible for maintenance and repairs on various electromechanical packaging and dispensing equipment. You will have ownership of all customer problems and/or incidents until the situation has been resolved to the customers satisfaction and/or in compliance with agreed upon Service Agreements.

This position is required to be knowledgeable with our products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating our values to our customers.* Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.* Build relationships with back of house contact and gather feedback.* Provide technical guidance and expertise where applicable.* Performs other duties as assigned

Requirements:

* High School degree plus Associate degree in technology field, e.g. mechanical, electrical, electronics, etc., or equivalent experience. * Broad knowledge of mechanical hand tools and principles. * Skilled in the use of PC applications, including Microsoft Windows, Word, Excel, PowerPoint, etc.

* Ability to use iPads to complete work orders, send/receive email, attend team calls, etc * Ability to present technical concepts to non-technical individuals. * Ability to understand technical diagrams and manuals. * Strong written and oral communication skills * Ability to manage multiple projects with minimum direction. * Adaptive to change and tight deadlines. * Must be able to work independently with little supervision. * Good customer service and organizational skills are necessary. * Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results. * Position may include a company owned or leased vehicle, and employee must hold a valid state drivers license and have a good driving record. * Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis. * Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs. * Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time and must be able to carry 50 lbs. up 4 flights of stairs. * May be required to push and pull a cart with equipment weighing up to 60lbs