The Medical Administrative Professional team is responsible for timely and courteously answering patient calls daily. As the front lines of Granite State Gastroenterology, your professionalism and attention to detail are of paramount importance. You will be required to demonstrate excellent organizational skills as well as the ability to perform well in stressful situations. Your position requires knowledge of healthcare system operations. You will need to remain consistent in your workflows, capture and update patient insurance and demographics as necessary. Additionally, you will manage and maintain the upkeep of key responsibilities in the EMR and navigate communications with other teams within the practice. This team will report directly to the Practice Operations Manager.

Under the direct supervision of the Practice Operations Manager, and within established policies and procedures, the team performs the following essential functions:

• Has full knowledge of the use of the Athena System as it relates to their position
• Schedule patient services capturing necessary information to complete registration and ensure correct billing
• Answers telephones in a professional and courteous manner and schedules appointments efficiently and accurately when needed
• Transfers calls when appropriate through various channels
• Utilizes Klara for “text” communications
• Fills providers’ schedules appropriately
• Prioritizes multiple responsibilities by utilizing time management.
• Adheres to office policies and protocols
• Interacts and communicates professionally with co-workers.
• Always maintains patient confidentiality, in accordance with HIPAA.
• Performs all similar or related duties as assigned or requested.

Education:

• HS diploma or GED equivalent.
• 1-2 years related work experience in physician practice setting preferred
• Strong focus on patient satisfaction and quality care
• Proficiency in using an Electronic Medical Record