The Medical Assistant performs routine clinical and administrative duties to support the daily operations of the practice. This role ensures high-quality patient care, smooth workflow, and an excellent patient experience.

Responsibilities:

• Follow up on reported patient issues and assist with service recovery.
• Maintain equipment and medical supplies, including reordering, stocking, cleaning/disinfection, and troubleshooting.
• Keep examination areas clean, organized, and fully stocked.
• Manage and respond to all in-basket messages and patient phone calls.
• Round with patients to ensure a positive and consistent patient experience.
• Assist providers (physicians, PAs, NPs, or nurses) with patient assessments and treatments.
• Obtain and accurately document vital signs, height, weight, medication history, allergies, screenings, and other relevant information.
• Perform basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural room setup.
• Assist patients with MyChart activation and ensure Telehealth connectivity for scheduled appointments.
• Perform administrative and clerical duties such as scanning, reception, scheduling, data entry, and registration.
• Review and document Social Determinants of Health; provide patient education and resources as needed.
• Monitor and communicate changes in patient condition; document care and provide discharge instructions.
• Recognize emergent situations and seek assistance immediately.
• Review patient charts to ensure imaging and all required documentation are available for appointments.

Education & Certification Requirements:

• Graduate of an accredited Medical Assistant or EMT program OR six (6) months of patient care experience.
• BLS certification from the American Heart Association or Red Cross (accepted formats include e-card, RQI, or traditional card)