Bilingual Case Manager (Care Coordinator)

West Texas Spine is located in Odessa, TX and is a medical practice specializing in orthopedics and spine.

We are looking to add a growth oriented and reliable member to our team to manage the patient journey from intake to treatment. This full time position offers a great work environment with an opportunity for advancement and growth. Strong candidates must speak Spanish with professional-level proficiency, as well as demonstrate professional integrity, a high level of organization and excellent customer service skills.

Job Duties:

• Manage timelines and deadlines of each of your assigned patients including receiving patient consents, medical lien or letter of protection (LOP), and all available medical records
• Effectively manage a case load of 150-300 cases
• Deliver patient case management service while maintaining a strong focus on patient medical treatment to ensure patients are compliant with plan prescribed by treating doctors, contacting patients every two weeks to discuss care coordination updates, medical treatment status, and to answer questions
• Take ownership over patient files for review and communication with referring accounts
• Work consistently and proactively to address patient care issues; draft updates to referring and collaborating providers, attorneys and internal contacts regarding patient care
• Acquire, review and distribute medical and billing records throughout the treatment phase
• Accurately maintain case management data in the case management system
• Schedule/re-schedule each patient quickly and efficiently as required, communicating with the attorney PoC, from beginning to end
• Identify issues and solve problems quickly
• Communicate with patients, medical assistants and providers on a regular basis
• Communicate effectively with our internal billing and records specialists to ensure the correct and complete bills and medical records are obtained timely
• Enter detailed notes in EHR and keep cases updated daily
• Coordinate transportation for patients as required
• Answer all inbound communication and redirect as required

COMPENSATION:

• Competitive salary range plus incentive opportunity
• Benefits package, including vacation (PTO), paid holidays, health insurance, retirement plan with contribution matching
• Training and growth opportunities

Benefits:

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 8 PAID Holidays/year

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person, In Office

Language:

• Spanish- Must be Fluent (Required)
• English- Must be Fluent (Required)

Work Location: In Office

Requirements

QUALIFICATIONS AND SKILLS REQUIRED:

Excellent time management, multi-tasking, and critical thinking abilities

• Salesforce experience a plus
• Positive attitude and a passion for helping people
• Professional appearance and behavior
• Experience maintaining a high degree of discretion dealing with confidential information
• Excellent customer service skills
• Strong written and oral communication skills
• Ability to work as a part of a team
• Excellent organization skills
• Punctual and Reliable
• Proficiency in Microsoft Office and ability to learn programs quickly
• Written and verbal fluency in both Spanish and English required

Benefits

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance