Medical Assistant|Care Coordinator Apply
Full job description
About Us:
Our vision is simple yet profound: To care for those who bravely serve our community. We recognize the unwavering dedication of our City's firefighters, and it is our mission to support them in every way possible.
Our clinic stands as a trusted home base, serving the unique physical, mental, and emotional needs of firefighters in a safe and culturally-competent space. With a deep commitment to industry knowledge, compassionate relationships, and education, we are dedicated to ensuring the safety and well-being of firefighters throughout their careers and into a healthy retirement.
At Station 2 Clinic, we honor their sacrifices by providing the care and support they deserve, as they continue to selflessly protect and serve our community.
The Opportunity:
We are seeking a skilled and compassionate Medical Assistant to join our healthcare team. The ideal candidate will have a strong background in both phlebotomy and front office support, ensuring the efficient operation of our medical facility. You will play a crucial role in delivering high-quality patient care, maintaining a welcoming front office environment, and assisting with administrative tasks.
Who you are
- Strong written and verbal communication skills.
- Value continuous learning and seeks ongoing training proactively
- Experience working in a collaborative, diverse, and feedback-driven multi-disciplinary team.
- A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
- Previous experience as a Medical Assistant with phlebotomy, EKG, and spirometry skills is highly desirable.
- Front office or administrative experience in a medical setting is a plus.
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
What youll likely work on
- Establishes and prepares documents for patient records and patient services
- Capture relevant information about the patient's health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
- Assists with optimizing patient flow to keep appointments on schedule
- Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources
- Performs responsibilities as required by the health center, room patients, stock rooms, phlebotomy, labs, patient education, assisting physicians and clinicians
Clinical Responsibilities
- Performs in-house phlebotomy and in-house specimen processing in a physician office setting
- Processes all specimens in accordance with laboratory protocol including the proper handling, centrifugation, storage, packaging, and transport
- Administers vaccines and immunizations in accordance with established medical protocols, ensuring safe and effective delivery to patients, while maintaining meticulous records of consent, dosage, timing, and patient information.
Care Coordination
- Provides patients and co-workers with excellent customer service in all interactions and tasks
- Collaborates with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
- Ability to assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques is desirable
- Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
- Patient outreach by phone and through the patient portal for follow-up and reminders for upcoming care needs
- Participates in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Other job related duties may be assigned by management.
What youll need
- High school diploma or equivalent required; completion of a medical assistant program preferred.
- Certified Phlebotomy Technician (CPT) certification.
- Medical Assistant certification (CMA or RMA) preferred.
- Proficiency in phlebotomy techniques, including venipuncture and capillary puncture.
- Excellent customer service and communication skills.
- Knowledge of medical terminology, front office procedures, and electronic medical records.
- Ability to multitask, prioritize, and work efficiently in a fast-paced healthcare environment.
- At least 1 year of experience in a high touch customer service or patient facing role, preferably in a healthcare setting
How to apply:
Interested candidates should submit their resumes and cover letters detailing their qualifications and relevant experience. Please email your application to rosenguyen@ff.clinic.
Firefighter Clinic is an equal opportunity employer and welcomes all candidates from all backgrounds to apply.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work setting:
- Clinic
- In-person
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Required)
License/Certification:
- BLS Certification (Preferred)
- Certified Medical Assistant (Required)
Ability to Commute:
- Seattle, WA 98121 (Required)
Work Location: In person
