Responsibilities
Resolve all billing edits found in the assigned WQs.
Respond to denials received on accounts as assigned. This may require a re‑billing of a claim after updating the correct information or it may require the initiation of a dispute or appeal to the payer.
Collaborate professionally internally or with external departments when needed to resolve the edit or denial.
Recognize payer trends among the claims that are editing for similar reasons.
Communicate those trends to leaders within the department to determine if a systematic update is required.
Identify payer trends within the denials and work with leaders to mitigate those denials where possible.
Goal to minimize aging AR.
Proper and detailed notation of actions taken on the account. Others will rely on those notes when taking the next step on the account follow up.
Payer website navigation as needed to obtain information.
Review, understand, and locate payer policy guidelines for billing or denial resolution.
Proficient use of Epic, On Base, and other platforms as needed.
Ability to work independently and under time constraints and deadlines and with minimal supervision.
to prioritize workload in an effective manner.
Meet daily/weekly productivity standards with acceptable QA results.
Other duties as assigned.
Requirements
High School Diploma/G.E.D. - required
Associate's Degree - preferred
Prior office experience - preferred
Ability to work independently and within a team
Excellent verbal and written communication skills.
Ability to communicate with internal peers and leadership
Demonstrates an ability to learn and understand instruction
Ability to effectively prioritize and execute tasks in a high-volume atmosphere.
Microsoft Office and website knowledge
CCS‑Certified Coding Specialist Certified Inpatient Coder (CIC) or Certified Outpatient Coder (COC) Upon Hire - preferred
Equivalent combination of relevant education and experience may be substituted as appropriate.
Hard Skills
billing resolution
denial management
re‑billing
dispute initiation
payer policy guidelines
aging accounts receivable (AR) management
note‑taking
prioritization
productivity standards
quality assurance (QA)
Soft Skills
independence
time management
team collaboration
verbal communication
written communication
instruction comprehension
task execution
workload prioritization
Certifications & Qualifications
High School Diploma
G.E.D.
Associate's Degree
CCS-Certified Coding Specialist
Certified Inpatient Coder (CIC)
Certified Outpatient Coder (COC)
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