Medical Call Center Manager

Location: Onsite in Hyattsville, Maryland

Job Category: Call Center

Position Type: Full Time

Education: High School Diploma or equivalent is required

One of our Direct Client (Hospital/Medical) is looking for Call Center Manager.

Position Overview:

We are seeking a compassionate and skilled Customer Care Agent to join our dedicated medical call center team. In this role, you will serve as the first point of contact for our customers, addressing inquiries and providing exceptional service with professionalism and care. Your focus will be on ensuring customer satisfaction, fostering positive relationships, and upholding the highest standards of service quality.

Key Responsibilities:

• Act as the initial point of contact for customer inquiries, delivering prompt and accurate assistance.
• Provide empathetic support, resolving issues while maintaining a high standard of professionalism.
• Ensure customer satisfaction and strengthen relationships through effective communication.

Qualifications:

• Experience in customer-facing roles such as Hotel Front Desk or Receptionist is also welcome.
• High School Diploma or equivalent is required.
• Must be at least 18 years old.