Lead a fast-paced procurement team to ensure accurate and timely file flow, drive operational excellence, and serve as a key liaison between human resources, customer service, and department personnel. Your ability to influence and develop Procurement Analysts directly contributes to the company's service quality and team morale.

Job Title: Medical Call Center Supervisor

Location:

Onsite | Fort Worth, TX - 76109

Compensation & Schedule:

• Pay Range: $20–$26/hr

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM

• Direct Hire

KEY RESPONSIBILITIES:

• Direct daily production flow and supervise a designated team in procurement functions

• Ensure department meets service quality standards and procedural compliance

• Oversee employee training, protocol updates, and distribute operational changes

• Handle department-specific HR matters and foster a productive team culture

• Conduct routine reviews of reports, invoices, and departmental logs

• Fill in for management as needed and attend meetings or overnight travel when required

• Ensure adherence to safety standards and IIPP compliance

MINIMUM QUALIFICATIONS

• High school diploma or equivalent - will be verified

• Must have 2+ years of past supervising experience

• Must have 2+ years of call center experience

• Must have 2+ years of medical experience

• 2–3 years’ experience in a professional office setting

• Strong leadership, organizational, and communication skills

• Proficient in Microsoft Office Suite

CORE TOOLS & SYSTEMS

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Microsoft Teams

• Internal procurement or ERP systems (as applicable)

PREFERRED SKILLS

• Prior supervisory experience

• Strong analytical and problem-solving skills

• Ability to thrive in a high-volume, production-driven environment

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