Medical Office Associate (U)(4961) Apply
Description
The primary function is to perform duties and responsibilities for the medical outpatient clinic. This position aids in the courteous and efficient operation of the clinical reception unit in the Department of Medicine.
Examples of Duties
Clinical Telephone 20%
A. Answer clinic telephone appointment line for the Medicine/Psychiatry physicians as well as overflow from other appointment lines, screening and directing calls to proper nurse, physicians offices and ancillary departments; answering appropriate questions.
B. Making appointments for patients. Telephone patients of any schedule change for appointment.
C. Responsible for numbering patient information and sending this information to Medical Records for filing.
II. Reception 80%
A. Distributing copies of the schedule to appropriate personnel on a daily basis.
B. Verify return patients demographic and insurance information, obtaining insurance release signatures and explaining to patients the necessity for signing this release.
C. Responsible for preparing patient encounter labels and ensuring that all charge tickets are done correctly and in a timely manner. Notifying medical records and the nursing staff of all patient schedule changes and add-on patients.
D. Responsible for ensuring that the patient schedule is updated on a daily basis and that all demographic and insurance information obtained on a given day is updated in the computer system correctly.
E. Responsible for greeting patients and visitors in a courteous and respectful manner, answering any questions they may have concerning the policies and procedures of the Medicine Clinic, and giving clear and accurate directions if requested.
F. Responsible for interviewing new patients, obtaining demographic and insurance information, ensuring that any changes are made and entered into the computer system and keeping all appropriate personnel informed and updated. Assigning medical record numbers, guarantor and exception ID numbers on patient records.
G. Accepting payments, logging on appropriate log sheet.
H. Processing referral information for doctors in accordance with the procedures. Entering data in referral tracking date base.
I. Scheduling return patient appointments and new patient appointments, ensuring that accurate information is obtained from the referring physician on all new patients and that SIU nurses and physicians receive this information.
J. Maintain schedules by building and updating templates in the computer for physicians and nurse practitioners. This includes notifying patients of any changes in their scheduled appointment.
K. Participate as needed in rotation of screening patients and staff for entrance into the clinic areas.
L. Responsible for clinical/patient equipment downloads.
Qualifications
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year (12 months), from the categories below:
- Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
- Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
- Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
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Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
