Psychiatric Office seeks Front Desk person with previous medical office experience to handle front desk duties in the BRADENTON, FL office. At OPA Behavioral Health (Orlando Psychiatric Associates) we strive to provide compassionate, professional, and individualized services to our patients. We are looking for an individual who can join our team and bring forth a friendly personality, show genuine/compassionate care, and offer assertive communication skills towards our valuable patients (both in person and via phone).

DAILY TASKS include but are not limited to:

• Professionally greeting patients for appointments, and confirming their information.
• Scheduling and confirming appointments for the Physician or other Providers.
• Gathering paperwork required from the patient.
• Check-in / Check-out procedures.
• Ensuring insurance verification is achieved.
• Collecting co-payments and coinsurance amounts from patients.
• Answering phone calls, text messages, and emails on a daily basis.
• Faxing, scanning, and data entry.
• Achieving Medical Records requests.
• Assisting with Interpretation (English/Spanish) when applicable.
• Multitasking and Flexibility of various clerical duties.

Requirements

BASIC QUALIFICATIONS:

• Bilingual (English / Spanish) is required due to the high number of Spanish speaking patients.
• Applicant must be polished and have a professional appearance and demeanor.
• Experience in working in a medical office setting with a Minimum of 1 yr. experience (with the understanding of HIPAA laws).
• Applicant must have the ability to multi-task and have a working knowledge of insurance terminology and claims processes.
• Basic proficiency in MS Office (Word, Outlook, Excel, spreadsheets)
• Basic computer knowledge and familiarity with EHR/EMR systems

KEY PERSONALITY TRAITS:

• Applicant must have a friendly personality, and present excellent communication skills (including adequate tone of voice, professional body language, respectful demeanor, assertive eye contact, welcoming greeting skills).
• A high level of patience and compassion is required towards the patients we serve. This includes the ability to problem solve and help verbally de-escalate those in need.
• Empathy, caring, and resiliency are key factors to be successful in this role.
• Willingness to go above and beyond his or her job description to make patients happy.
• The ideal candidate is responsible for own duties and is also a team player by being thoughtful and considerate of all coworkers and Management.

--> Hours will consist of Mon- Fri (9am to 6pm) (No weekends).

--> Pay will be based on experience and qualifications.

--> Benefits (dental/medical) are not offered with this position. This is a 1099 job position.

--> Location: BRADENTON, FL

*NOTE: The candidate will be expected to work at the office location in BRADENTON. This is not remote work.

Job Type: Full-time

Pay: From $18.00 per hour