Medical Records Retrieval Specialist

THE ROLEAs a Medical Records Retrieval Specialist, you’ll own your own queue of records requests—guiding clients through authorizations, submitting and chasing requests with healthcare providers, and making sure complete, accurate records reach our case teams.You’ll spend your days on the phone and screen-share with clients, in steady contact with providers and HIM departments, and keeping meticulous track of where every request stands. When something stalls, you’ll flag it early and keep it moving.It’s detail-driven, people-facing work with a clear purpose: the records you recover are what move real cases toward resolution. No prior legal experience required—if you’re reliable, organized, and care about doing right by people, we’ll teach you the rest.WHAT YOU’LL DOCall clients and walk them—by phone and screen-share—through completing records authorizationsNavigate provider, patient, and records-retrieval portals, and troubleshoot routine access or submission issuesSubmit, track, and follow up on records requests with providers, HIM departments, and vendorsReview incoming records for completeness and accuracy before they’re filedKeep clear, current status notes on every request so nothing falls through the cracksFlag stalled or denied requests early, with the context your manager needs to helpHandle protected health information carefully and in line with firm proceduresBe a calm, professional point of contact for clients throughout the processWHAT WE’RE LOOKING FORRequiredA high school diploma or equivalentExperience in records, a medical or healthcare office, or a detail-oriented, customer-facing roleComfort making outbound calls and guiding people through multi-step processesAn ability to learn new software and online portals quicklyStrong organization and attention to detail across many concurrent tasksPreferredFamiliarity with medical records authorization and release processes and HIPAAExperience in a legal, plaintiff-side, mass tort, or personal injury environmentBilingual ability, or prior high-volume client-contact experienceBENEFITS & PERKSCompetitive pay is just the start. Here’s how we look after you, your family, and your growth.Health & financial securityMedical & dental premium covered for employee-only coverageVision coverage and multiple medical plan tiers to match your life and budgetCompany-paid basic life and AD&D for every benefits-eligible employeeLong-term disability and supplemental life coverage availableCoverage that extends to spouses, registered domestic partners, and dependentsTime, growth & flexibilityPaid holidays, paid time off, and generous sick leaveA recognition and rewards program that makes great work visibleReal coaching, regular feedback, and mentorship focused on where you’re headedA custom training platform built around your role and long-term growthRemote-first across select U.S. states, with all equipment provided plus a monthly work-from-home stipendHOW WE HIREA clear, respectful process — three stages, designed so you always know where you stand.Apply. Send your application for an open role — every one is reviewed by our team.Conversations. A few focused conversations — how many depends on the role — always including the hiring team and the people you’d work alongside.Offer. If it’s a fit on both sides, we move to bring you on board and set you up to succeed.Our Culture in a Few WordsAccountable • Empowering • Collaborative • Transparent • Innovative"We take full accountability for outcomes. We jump in to help—regardless of role or title. We build trust with honesty and open communication."READY TO JOIN THE FIGHT FOR JUSTICE?Eleos Law LLP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Experience with toxic exposure, latent-injury, or wrongful-death litigation