Job Summary

Appropriately and accurately verify and process requests for charts to be pulled for patient care, quality review, and audits in a timely manner. Accurately scan and Index medical records to the appropriate chart. Release information to patients, healthcare facilities and other entities while following all laws and regulations including HIPAA. Make certain that medical records are accounted for and completed within a timely manner. Accurately abstracts and analyzes charts and analyzes charts for prompt completion for medical and legal documentation and coding to further ensure the prompt and accurate payment of claims. Performs password management, adding/modifying user profiles, adding document types, adding/modifying record reviews, adding/modifying record view groups, adjusting document indexes, printing/faxing/emailing maintenance, adding/modifying workflow group permissions, and monitor workflow queues.

Essential Job Responsibilities

• Promote the mission, vision, and values of the organization
• Appropriately and accurately pulls records for patient care, quality review, and audits in a timely manner when requested.
• Observe confidentiality and safeguard all patient related information.
• Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies, etc.
• Responsible for processing of subpoenas and court orders, at the direction of the HIM director.
• Verify authorizations in accordance with hospital policy and procedures and state and federal laws.
• Ensure authorizations for records are valid with signatures and ID.
• Ensure authorizations for treatment, payment and operations meet HIPAA guidelines.
• Notify the requester when records are available if not available at the time of request.
• Maintain a good working relationship within the department and other departments.
• Adhere to hospital requirements, policies, and standards.
• Provide excellent customer service.
• Retrieving and filing of off-site archived records
• Document capture-batching, scanning, indexing, quality check and releasing to legal record.
• Department documentation retrieval from hospital and or clinics
• Documentation Analysis with application of deficiency as needed.
• Answering office phone.
• Responding to voicemails within 24 hours, not to include weekend.

Non-Essential Functions

• Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients. Employees are required to adhere to the Values of RGH.

Integrity

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility.
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation.

Learning

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback.
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge.

Innovation

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care.
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes.

Kindness

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity.
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all.

Excellence

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve.
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered.

Unity

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing.
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.

Qualifications

• High school graduate or equivalent.
• Minimum of five years’ experience in a related field.
• Minimum of two years’ experience in medical records.
• General computer knowledge.
• Previous hospital experience preferred.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Knowledge, Skills, and Abilities

• Knowledge of health information management services
• Must have an enthusiastic and positive attitude
• Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
• Ability to initiate communication with patients, their families and hospital visitors
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
• Must have a professional demeanor and excellent public relations skills
• Willingness to develop or improve public speaking skills
• Must have excellent written skills with knowledge of medical terminology
• Must be dependable and on time
• Possess good 'people skills' for building relationships with colleagues at all levels
• Ability to plan and prioritize workload to meet deadlines

Physical Requirements and Environmental Conditions

• Work is performed during regular work hours, but may require overtime and/or weekend hours to meet deadlines
• Work in varying degrees of temperature (heated or air conditioned)
• Work under extreme pressures
• Position requires sitting for approximately 4-8 hours per day with walking up to for 2 hours per day
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing