Medical Support Assistant

Medical Support AssistantArrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.Primary ResponsibilitiesKey Responsibilities:Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelinesReceive and respond to incoming calls, secure messages, and Veteran inquiriesConduct patient check-ins and check-outsReview, verify, and update demographics, insurance, and other patient data in VA systemsProvide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustmentsCoordinate care across internal VA services and external providers when applicableMaintain confidentiality and compliance with HIPAA and federal privacy regulationsMinimum QualificationsMinimum Qualifications:U.S. citizenshipHigh school diploma or GED requiredOral and written proficiency with English.Basic medical terminology knowledgeMinimum of 6 months' customer service experienceAt least 1 year of clerical, call center, or healthcare administrative experienceProficiency with Microsoft Office Suite (Outlook, Excel, Word)Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)Ability to pass a federal background investigation and obtain Tier 1 security clearanceAbout Arrow ARCArrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.EEO StatementAptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.