Medical Support Assistant (Advanced)

Medical Support AssistantThe duties required for this position include but are not limited to:Answering phonesGreeting patientsRelaying messages to appropriate staff inside or outside of the unitScheduling, canceling, re-scheduling patient appointments and/or consultsEntering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring both inpatient and outpatient appointments in areas of responsibilityVerifying and updating demographics and insurance information when patients check-in for appointments.Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals Determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).Work Schedule: Full-time, Monday-Friday, 8:00 a.m.-4:30 p.m.Compressed/Flexible: Not availableTelework: Not availableVirtual: This is not a virtual position.Functional Statement #000000:Relocation/Recruitment Incentives: Not authorized.Permanent Change of Station (PCS): Not authorized.Physical Requirements: Work is generally sedentary in nature with some walking, standing and bending. Occasionally requires moderate physical activity, e.g., carrying light items such as books and papers or lifting stacks of boxes or records. Work is typically performed in an office setting; adequately lighted, quiet, and controlled atmosphere. Follows prescribed safety procedures; uses appropriate lifting methods and body mechanics for heavy lifting or moving heavy objects; reports observed potential safety hazards to appropriate personnel; removes or corrects safety hazards when possible; utilizes appropriate sanitary or aseptic techniques, when applicable.