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Medical Support Specialist

In Utah United States

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Medical Support Specialist   

JOB TITLE:

Medical Support Specialist

JOB TYPE:

Full-time

JOB LOCATION:

salt lake Utah United States

JOB DESCRIPTION:

Job Summary
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
The working title Medical Support Specialist (MSS) provides customer service and support to the patients referred to the University Developmental Assessment Clinics (UDAC), facilitating the efficient delivery of patient care.
The UDAC is part of the Department of Pediatrics and provides developmental assessments and diagnosis to children at risk for developmental complications.
The MSS completes patient registrations, schedules patient appointments, arrives patients and is the face of the clinic.
This position will work closely with the UDAC team to help ensure our patients receive continuity and quality service and care by providing an exceptional patient experience.
This position will also advise patients on financial obligations which may include the establishment of payment plans.

The University of Utah offers a comprehensive benefits package including:
  • Excellent health care coverage at affordable rates
  • 14.
    2% retirement contributions
    that vest immediately
  • Generous paid leave time
  • 11 paid Holidays per year
  • 50% tuition reduction for employee, spouse, and dependent children
  • Flex spending accounts
  • Free transit on most UTA services
  • Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
  • Professional development opportunities
Additional benefits information is available at https://benefits.
utah.
edu/

Responsibilities
Essential Functions
  • Greets and directs patients to their correct destinations both in person and over the phone.
  • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders through EPIC.
  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
    Obtains and documents missing information required for registration.
  • Verifies patient benefits and eligibility, when needed.
    Collects all necessary co-pays, deductibles, and co-insurance, as needed.
    Responds to questions regarding accounts status, payment arrangements, and concerns.
  • Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
  • May need to telecommute wherein you will need to be responsive and available during entire shift, respond to emails and messages promptly, provide a workspace with limited outside distractions, provide and maintain your own internet and phone service
  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
  • Performs other related duties as assigned.


Problem Solving
  • Demonstrated potential ability to perform the essential functions of the job as outlined above.
  • Ability to maintain a professional demeanor in stressful or difficult situations and work well with an interdisciplinary team.
  • Ability to provide care appropriate to the patient demographic served.
  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
  • Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
  • Ability to assess data regarding the patients status and provide care, as detailed in the departments policies and procedures manual.
  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
  • Ability to work efficiently and independently.
  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
  • Ability to assimilate data from various sources.
  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
  • Ability to navigate a facility with multiple providers and services.
Comments
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects.
    This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patients status and provide care as described in the departments policies and procedures manual.

Minimum Qualifications
  • One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).

  • Current, valid Utah drivers license at
time of hire may be required in some
areas.

This position is patient-sensitive and must fulfill all associated requirements.
We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy.
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences
Department Specific Preferences
  • Fluency in Spanish, both oral and written.

Type
Benefited Staff

Special Instructions Summary

Additional Information
To inquire about this posting, email: employment@utah.
edu
or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (URS).
Eligible new hires with prior
URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).
Contact Human Resources at (801) 581-7447 for information.
Individuals who previously retired and are receiving monthly retirement benefits from
URS are subject to URS post-retirement rules and restrictions.
Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34
CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.
Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Online reports may be submitted at oeo@utah.
edu
For more information: https://www.
utah.
edu/nondiscrimination/

Online reports may be submitted at oeo.
utah.
edu


For more information: https://www.
utah.
edu/nondiscrimination/



https://safety.
utah.
edu/safetyreport
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses.
They also provide information about safety and security-related services offered by the University of Utah.
A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have one year of office experience, customer service experience, or the equivalency?
    • Yes
    • No
  • * What is you level of Spanish language fluency in the both verbal and written communications?
    • Fluent
    • Advanced
    • Moderate
    • Intermediate
    • Beginner
    • None
  • * How many months/years of patient registration, patient admissions, or related work experience do you have?
    • No experience
    • Less than 6 months
    • 6 months or more, but less than 1 year
    • 1 year or more, but less than 3 years
    • 3 years or more
  • * Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
    • Yes
    • No

Applicant Documents

Required Documents
  • Resume
Optional Documents
  • Cover Letter
  • Addendum to the University of Utah - Veteran Only - Call 801.
    581.
    2169 after submission
  • Appropriate discharge document (such as a DD-214 Member Copy 4) Veteran Only Call 801.
    581.
    2169

Open Date
01/31/2024

Requisition Number
PRN37576B

Job Title
PS Outpatient Svcs.
Specialist

Working Title
Medical Support Specialist

Job Grade
UGR

FLSA Code
Nonexempt

Patient Sensitive Job Code?
Yes

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary
Monday through Friday, 8:00 a.
m.
to 4:30 p.
m.


VP Area
U of U Health - Academics

Department
00848 - Pediatric Administration

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$17.
66 to $21.
00

Close Date

Open Until Filled
No

Job Summary

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

21 per year

SNAPRECRUIT ID:

S-1707123969-f44cf7ec0427c3021cd49d590e47fe07

LOCATION:

Utah United States

CITY:

salt lake

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Medical Support Specialist    Apply

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Job Summary
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The working title Medical Support Specialist (MSS) provides customer service and support to the patients referred to the University Developmental Assessment Clinics (UDAC), facilitating the efficient delivery of patient care. The UDAC is part of the Department of Pediatrics and provides developmental assessments and diagnosis to children at risk for developmental complications. The MSS completes patient registrations, schedules patient appointments, arrives patients and is the face of the clinic. This position will work closely with the UDAC team to help ensure our patients receive continuity and quality service and care by providing an exceptional patient experience. This position will also advise patients on financial obligations which may include the establishment of payment plans.
The University of Utah offers a comprehensive benefits package including:
  • Excellent health care coverage at affordable rates
  • 14.2% retirement contributions that vest immediately
  • Generous paid leave time
  • 11 paid Holidays per year
  • 50% tuition reduction for employee, spouse, and dependent children
  • Flex spending accounts
  • Free transit on most UTA services
  • Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
  • Professional development opportunities
Additional benefits information is available at https://benefits.utah.edu/

Responsibilities
Essential Functions
  • Greets and directs patients to their correct destinations both in person and over the phone.
  • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders through EPIC.
  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
  • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.
  • Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
  • May need to telecommute wherein you will need to be responsive and available during entire shift, respond to emails and messages promptly, provide a workspace with limited outside distractions, provide and maintain your own internet and phone service
  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
  • Performs other related duties as assigned.


Problem Solving
  • Demonstrated potential ability to perform the essential functions of the job as outlined above.
  • Ability to maintain a professional demeanor in stressful or difficult situations and work well with an interdisciplinary team.
  • Ability to provide care appropriate to the patient demographic served.
  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
  • Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
  • Ability to assess data regarding the patients status and provide care, as detailed in the departments policies and procedures manual.
  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
  • Ability to work efficiently and independently.
  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
  • Ability to assimilate data from various sources.
  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
  • Ability to navigate a facility with multiple providers and services.
Comments
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patients status and provide care as described in the departments policies and procedures manual.

Minimum Qualifications
  • One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
  • Current, valid Utah drivers license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences
Department Specific Preferences
  • Fluency in Spanish, both oral and written.

Type
Benefited Staff

Special Instructions Summary

Additional Information
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Online reports may be submitted at oeo@utah.edu
For more information: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/


https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have one year of office experience, customer service experience, or the equivalency?
    • Yes
    • No
  • * What is you level of Spanish language fluency in the both verbal and written communications?
    • Fluent
    • Advanced
    • Moderate
    • Intermediate
    • Beginner
    • None
  • * How many months/years of patient registration, patient admissions, or related work experience do you have?
    • No experience
    • Less than 6 months
    • 6 months or more, but less than 1 year
    • 1 year or more, but less than 3 years
    • 3 years or more
  • * Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
    • Yes
    • No

Applicant Documents

Required Documents
  • Resume
Optional Documents
  • Cover Letter
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
  • Appropriate discharge document (such as a DD-214 Member Copy 4) Veteran Only Call 801.581.2169

Open Date
01/31/2024

Requisition Number
PRN37576B

Job Title
PS Outpatient Svcs. Specialist

Working Title
Medical Support Specialist

Job Grade
UGR

FLSA Code
Nonexempt

Patient Sensitive Job Code?
Yes

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary
Monday through Friday, 8:00 a.m. to 4:30 p.m.

VP Area
U of U Health - Academics

Department
00848 - Pediatric Administration

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$17.66 to $21.00

Close Date

Open Until Filled
No

Job Summary


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