Member Service Representative II (Relationship Banker)

Member Service Representative IIThe Member Service Representative II provides solutions to members financial needs by providing quality service to members through effective needs-based recognition, handling member concerns and inquiries, and performing transactions with accuracy in a positive and professional manner. The primary role of the Member Service Representative II is to build trusting relationships with our members, recommending financial solutions based on our member needs.Here, hierarchy doesnt drive impact - all voices are sought out, heard, and respected. We are listeners, then doers. Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.We hire employees whose core values match our own. We can train for competency, but if youre also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.If you work here, you belong here.We offer growth and development opportunities, benefits that support you, time and flexibility, and a culture and connection that fosters a highly engaged workforce.The essential responsibilities and accountabilities include member service, branch operations, lending, and national mortgage licensing system (NMLS) registration.Key behavioral competencies include initiative, change agility, team player, dependability and reliability, and active listening.Knowledge and skills required include a high school diploma or equivalent, at least 1 to 2 years experience in customer service in a financial institution, excellent oral and written communication skills, experience in Windows, Microsoft Office, and automated lending, and the ability to apply for and successfully maintain NMLS registration.Physical requirements include the ability to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasionally lifting cash boxes of up to 10 lbs. and coin bags up to 30 lbs. on occasion. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day (including weekends). Must be able to work additional hours whenever required or requested by management. Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.An Equal Opportunity Employer, including disability / veterans.