Member Service Representative

Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!Work Model:On-Site to start, Hybrid available after onboardingWhat You Will Do:Handle inbound calls and accurately document all member interactionsRespond to standard and complex customer inquiries via phone or email regarding products, services, and coverage optionsResearch and follow up on customer issues promptly and professionallyAssist with payments, rate and plan information, and coverage changesRoute members to the appropriate carriers for claims or additional informationGather missing details and escalate issues when necessary to ensure member satisfactionWhat You Will Need To Be Successful:At least 1 year of call center experienceHigh school diploma or equivalentExcellent verbal communication skills with the ability to quickly build rapportStrong computer proficiency with comfort managing multiple screens and applications simultaneouslyBachelor's degree (preferred)