Member Services RepresentativeThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential duties and responsibilities include:Greeting members, prospective members and guests, providing exceptional customer service.Handling all front desk related activities including: Answering phones in a friendly manner and assisting callers with a variety of questions.Checking members into the system.New member sign-up.Taking prospective members on tours.Facilitating needed updates to member's accounts.Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.Assisting in maintaining the neatness and cleanliness of the club.Qualifications/requirements include:Customer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical demands include:Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.Compensation: $15.50 per hour.