Member Services Specialist-Service

Full Time/Call Center/Customer Service

Deptford, New Jersey

Take the next step in your career with First Harvest Credit Union a diverse, full-service financial institution serving members throughout South Jersey
We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.

We care about our employees and strive to create an environment where people thrive, partnerships prevail, and performance excels
In addition to offering the best career development opportunities, benefits, flexibility, and work environment possible, we truly listen to ideas from employees at all levels and work together to solve problems
Here at First Harvest, we work hard, play hard, reward each other, and treat each other like family.

Often the first point of contact for our members, the call center representative engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs
Follows up with written communication when necessary to all new and existing members addressing any questions, and making members aware of credit union promotions and additional products and services
The goal is to make the member experience a remarkable one!

You will love our competitive pay, great benefits including paid time off (PTO), 401(k), tuition reimbursement for full and part-time employees, a referral bonus program, onsite fitness center, ongoing training programs as well as year-round exciting employee engagement and recognition activities


Educational/Training Requirement:

High School Diploma or GED

Associates Degree preferred

Experience:

• Two (2) or more years of experience in a call center environment
• Two (2) or more years of experience in a customer service role within a financial institution
• One (1) or more years of sales experience in a financial institution, advanced sales skills
• Three (3) or more years in current position

Knowledge, Skills, and Abilities:

• Thorough knowledge of credit union services, policies, procedures and banking regulations
• Highly proficient in written communication and interpersonal skills
• Exceptional customer service skills and ability to resolve issues
• Basic mathematical aptitude
• Ability to multitask and work in a fast paced environment
• Intermediate to advanced knowledge of sales principles
• Exhibits professionalism and remains poised during interactions with others that may involve escalated emotions
• Ability to train and coach others

Physical Requirements:

The physical demands require a person to remain seated for up to ten (10) hours per day and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position
If you need to request and accommodation please contact Talent Services at ext
5104 or via email to .

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled