Membership Business Development & Relationship Representative

Position SummaryThe Membership Business Development & Relationship Representative is responsible for driving membership growth, member engagement, and the successful administration of industry credit groups (ICG’S) that facilitate data sharing, networking, and best-practice exchange. This role combines business development, account management, and relationship-building responsibilities to recruit new members, retain existing members, increase participation, and support revenue growth.Key ResponsibilitiesMembership & Business DevelopmentDevelop and execute membership growth strategies to increase participation and revenue.Prospect and recruit new members through networking, referrals, industry research, outreach campaigns, and social media platforms.Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and industry participation.Build and maintain a strong pipeline of prospects and manage opportunities through CRM systems and other lead generation options.Create and develop new ICG’s and expand existing ICG’s and communities.Achieve monthly, quarterly, and annual membership and revenue targets.Member Relationship ManagementServe as the primary point of contact for member inquiries and support.Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person.Train members on the organization’s data-sharing platform and provide ongoing support.Encourage member participation, data sharing, and engagement within industry groups.Foster long-term relationships that drive member satisfaction, retention, and referrals.Act as a trusted resource for industry professionals seeking networking opportunities and best practices.Administration & ReportingManage day-to-day administrative activities related to ICG’s.Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools.Analyze market trends, member feedback, and participation data to identify growth opportunities.Collaborate with senior management to support strategic growth initiatives and member value programs.QualificationsExperience in business environments, account management, or related customer relationship or sales roles.Strong customer outreach, cold-calling, lead generation, and relationship management skills.Experience managing renewals, referrals, and customer retention programs or in credit account portfolio customer relationships.Proficiency with CRM systems, LinkedIn, and other business development tools.Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.Excellent communication, presentation, and organizational skills.Ability to travel periodically and confidently host virtual meetings via Teams, Zoom, or similar platforms.Preferred QualificationsExperience selling memberships, subscriptions, professional services, or association-based programs.Background working with professional associations, trade organizations, or industry networking groups.Experience working in business credit department environment are preferable and may substitute for these qualifications.Success MeasuresMembership growth and retentionRevenue generation and renewal performanceMember engagement and participation ratesNew industry group developmentAchievement of sales and business development targetsCompensation, Benefits and Miscellaneous·        Reports to Director of Member Services.·        Starting salary range: $50k to $60k depending on experience and qualifications. A performance-based commission plan is offered in addition.·        CMA offers a suite of health insurance options at varying cost to the employee. CMA also offers a pre-tax retirement savings plan with several options.Remote Work Environment·        CMA is a virtual company, with a corporate office in downtown Mesa, Arizona. This position does not require the employee to work regularly in our office. There may be a need during onboarding and training for the successful candidate to spend a modest amount of time at the corporate office. Final determination of this will occur during the onboarding process.·        CMA compensates remote employees for the use of their home, internet and other needs of a home-based employee.Contact: Ann Westpy, Director of Member Services, awestpy@emailcma.orgTo be considered, a resume is required.