Membership Concierge Advisor (MCA) - Crunch Select Coming Soon

Position SummaryThe Membership Concierge Advisor (MCA) is a dedicated, member-facing sales professional responsible for delivering a concierge style sales experience that aligns with the elevated service and hospitality standards of the Crunch Select club model. This role blends premium guest experience, consultative selling, and relationship building to convert prospects into longterm members while reinforcing Crunch Select’s position as a high touch, premium fitness destination.Unlike traditional high volume sales roles, the Membership Concierge Advisor operates with a quality-over-quantity mindset, focusing on personalized tours, thoughtful discovery, and intentional followup. The MCA serves as both a trusted advisor and brand ambassador, ensuring every prospective member feels valued, understood, and confident in their decision to join.Key ResponsibilitiesElevated Guest Experience & HospitalityDeliver a warm, personalized greeting to every prospective member, setting the tone for a premium and welcoming experience.Lead highquality, guided tours that thoughtfully highlight Select’s elevated amenities, programming, recovery offerings, and design differentiators.Create meaningful rapport through active listening, discovery questions, and genuine interest in each guest’s goals and lifestyle.Execute Crunch Select’s Three Steps of Service throughout the sales process: Warm GreetingAnticipate Every Guest’s NeedsFond FarewellEnsure every guest departs feeling respected, informed, and excited—regardless of immediate purchasing outcome.Membership Sales & EnrollmentDrive new membership sales through referrals, inbound inquiries, strategic outreach, and proactive followup.Conduct consultative needs analysis to recommend the most appropriate membership tier and optional services.Confidently present membership options, pricing, and value proposition with clarity and professionalism—never pressure.Facilitate a seamless enrollment process, including member setup, billing configuration, and initial orientation expectations.Collaborate closely with the frontofhouse team to coordinate a polished handoff once a prospect becomes a member.Lead Management & FollowUpRespond quickly and professionally to all leads, phone inquiries, digital requests, and walkins.Maintain consistent, personalized followup cadence to nurture prospects and maximize conversion.Utilize VFP to track leads, manage pipelines, and maintain data accuracy.Participate in approved community outreach and corporate partnership initiatives when applicable.Onboarding & FirstWeek Experience (Select Standard)Set clear expectations for the new member’s first week at Crunch Select, including suggested workouts, classes, or amenities.Ensure an elevated onboarding experience by coordinating introductions to key team members when possible.Reinforce the premium nature of Select through whiteglove service touches and thoughtful communication.Brand & Facility StandardsMaintain impeccable personal presentation and adherence to Select uniform and grooming standards at all times.Uphold a polished, organized, and visually elevated sales and lobby area.Act as a brand ambassador, reinforcing Crunch Select’s values, standards, and service promise in all interactions.Performance ExpectationsSales Concierge Advisors are expected to:Consistently achieve or exceed individual sales and revenue targets.Deliver a differentiated, hospitalityled sales experience aligned with premium brand positioning.Balance sales effectiveness with relationshipbased selling and longterm retention mindset.Uphold integrity, transparency, and brand values in all sales practices.Required Qualifications1+ year of sales or service experience preferred (fitness, hospitality, luxury retail, or servicebased industries strongly preferred)Strong consultative selling and rapport building skillsExceptional verbal communication and presentation abilitiesHigh emotional intelligence with the ability to adapt to diverse personalitiesConfidence using CRM systems, membership software, and digital sales toolsGoaloriented mindset with strong personal accountabilityOpen availability, including evenings and weekendsPreferred ExperienceExperience selling premium or lifestyle oriented products or servicesBackground in concierge, hospitality, boutique fitness, or luxury retail environmentsFamiliarity with membership based business modelsPayStarting pay is $17 per hour, with opportunities for growth and advancement based on performance, plus the opportunity to earn commission.Why This Role MattersThe Sales Concierge Advisor is critical to setting the tone for the Crunch Select brand. This role is not transactional, it is experiential. The way prospects are welcomed, guided, and supported directly influences conversion, brand perception, and longterm member loyalty. Exceptional Sales Concierge Advisors help ensure Crunch Select consistently delivers an elevated experience worthy of its premium positioning.