Membership Experience & Growth Manager

Position OverviewWe are seeking a dynamic and relationship-driven professional to lead membership experience and growth initiatives. This role is responsible for overseeing the full member journey, from initial interest through onboarding, engagement, retention, and advancement.The ideal candidate is both strategic and hands-on, with a passion for building strong communities, driving measurable growth, and delivering an exceptional member experience. This position partners across teams to ensure a seamless experience through education, communication, and engagement.Key ResponsibilitiesMembership Growth & ConversionDrive membership and program growth through strategic outreach, engagement, and conversion effortsOversee introductory experiences for prospective members and ensure timely, effective follow-upGuide prospects through next steps, including discovery conversations and enrollmentMonitor and optimize conversion pipelines and performanceMember Experience & EngagementOwn the day-to-day member experience from onboarding through renewalServe as a primary point of contact for member support and relationship buildingDevelop and execute strategies to increase engagement, retention, and reactivationEnsure new members feel connected and supported within their first 30 daysProgram OversightSupport and grow professional development programs, including enrollment, progression, and completionTrack program metrics and guide members through advancement pathwaysMaintain visibility into program performance and identify opportunities for growthCommunity & Communication ManagementOversee member communications to ensure timely, personalized, and professional interactionsSupport community engagement initiatives such as forums, campaigns, and outreach effortsMonitor trends in member feedback, engagement, and retention to inform improvementsEducation & Content CoordinationCoordinate execution of educational initiatives such as webinars and digital programmingManage speaker communication, timelines, and content workflowsSupport content and publication processes from editing through final deliveryOperations & Process ExcellenceMaintain accurate member records, tracking systems, and reportingPartner with internal teams to support billing, renewals, and account managementIdentify and implement improvements to systems, workflows, and the overall member experienceSuccess MeasuresGrowth in membership and program enrollmentIncreased conversion rates from prospective to active membersStrong member engagement and retention metricsPositive onboarding experience within the first 30 daysTimely, accurate communication and executionConsistent delivery of educational and member-facing initiativesKey Performance Indicators (KPIs)Membership growth and retention rateProgram enrollment and advancement metricsConversion rates (prospect to member)Member engagement metricsCommunication response time Execution accuracy and timelinessAdditional ResponsibilitiesSupport team initiatives and special projects to drive organizational goalsMust be proficient in Microsoft Outlook, Teams, PowerPoint & Excel.Role DetailsSalary: $70,000 - $80,000 based on experience plus bonus opportunityLocation: RemoteTravel: Up to approximately 10 times per year