Merchandise Operations Associate (MOA)

Specialized Operations AssociateSince 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. General OfficeOpening the store: safe, controller, registers and distributing reportsMaintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cashResolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages Jewelry OperationsFollows Jewelry Standards and Shipping GuidelinesReceive, verify, and properly book all jewelry in accordance with Company standardsEffectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changesRetrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standardsEnsure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciledMaintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoicesReceive and verify all merchandise for trunk shows, assist in show set-up/take down and recap resultsPrepare and submit all special order requests and Statements of Sale when requestedCommunicate with Corporate Merchants, Account Payable, Inventory Control and vendors as neededCommon Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)Assist managers and associates on the selling floor as necessaryProcess Fulfillment ordersAd hoc responsibilities as neededWhat You Will Bring:Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technologyAbility to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervisionAbility to work a flexible schedule as per business needs & adheres to Dependability standardsDemonstrates attention to detail and keeps personal work space organizedAbility to apply store policies & procedures to help in decision-makingVerbal and written communication skills; handles telephone and face to face interactions effectively and professionallyMaintains confidentiality when handling issuesOther store initiatives as assigned by managementOpportunity to work in a dynamic fast paced environment at a company experiencing growth and transformationExposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporateComprehensive benefits package for all eligible full-time employees (including medical, vision and dental)An amazing employee discountWe offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).Salary Range $17.90 - $22.39*Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.