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Mgr Casualty Claims

  • Mgr Casualty Claims job type Posted on: Nov 11, 2026
  • Mgr Casualty Claims experience level TekWissen LLC
  • Mgr Casualty Claims employment type Itasca, Illinois
  • Mgr Casualty Claims employment type Onsite
  • Mgr Casualty Claims salary Full-time
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Job Title :

Mgr Casualty Claims

Job Type :

Full-Time

Job Location :

Itasca Illinois United States

Remote :

No

Jobcon Logo Job Description :

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Mgr Casualty Claims
Work Location: Itasca, IL 60143
Job Type: Full Time
Work Type: Hybrid
Duration: Full Time
Job Description:
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Position Summary
  • The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization's strategic goals.
  • This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service.
  • The manager proactively assesses current and future resource needs, providing mentorship and guidance to support continuous development and operational excellence.
Responsibilities / Essential Functions
  • Oversees the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
  • Monitor and assess employee performance through spot checks (e.g., phone listening, file reviews) and data tools (e.g., Power BI, flight decks, trend analysis); provide feedback and implement improvement plans to ensure thorough and efficient investigations.
  • Develop and implement continuous improvement initiatives to enhance the quality and consistency of the investigative process.
  • Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
  • Apply technical knowledge (e.g., comparative negligence laws across all 50 states) to support employees in their investigations and evaluations.
  • Direct day-to-day operations including tracking measures, analyzing reports, and reinforcing goals.
  • Handle escalated complaints or disputes, working to resolve issues amicably and maintain positive relationships with clients.
  • Utilize technology and talent management to increase efficiency and scalability in claims handling.
  • Analyze claims data to identify trends, areas for improvement, and opportunities for cost savings.
  • Evaluate and approve reserve and settlements outside of individual authorities.
  • Monitor and control expenses related to claim handling activities.
  • Review and approve settlement proposals prepared by claims handlers to ensure they are reasonable and justifiable.
  • Support and mentor others and demonstrate proficiency in contractual indemnification.
  • Oversee, manage, and direct litigated claims; mentor others on approach.
  • Collaborate with legal teams to ensure proper handling of litigation cases.
  • Analyze claims to identify strengths, weaknesses, and potential risks associated with litigation.
  • Manage and report on litigation outcomes to identify trends and areas for improvement.
  • Monitor and manage litigation costs to ensure they remain within budget and evaluate the financial impact of litigation on the company.
  • Ensure accurate documentation and compliance with legal requirements in litigated claims.
  • Provide guidance on the development of policies and procedures and training and development programs for claims handlers on litigation support.
  • Lead negotiation in contested claims, employing advanced negotiation strategies for optimal outcomes while balancing indemnity and customer satisfaction.
  • Ensure compliance with all claims handling guidelines and policies.
  • Provide regular updates and reports to senior management and other departments.
Essential Skills and Experience
  • Bachelor's degree.
  • Generally, 5 7 years of related claims experience.
  • Supervisory experience preferred but not required.
  • Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
  • Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
  • Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity.
  • Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines.
  • Effective verbal and written communicator across diverse audiences and situations.
  • Able to draft factual, objective work products.
  • Proficient in developing others' negotiation, communication, and organizational skills.
  • Highly organized with the ability to manage complex projects and develop scalable organizational strategies.
  • Expert in developing empathetic customer service strategies and delivering exceptional service.
  • Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional requirements.
  • Expert in managing legal and reputational risks and ensuring compliance with regulatory standards.
  • Makes informed, independent decisions within authority while evaluating risks and financial implications.
  • Understands how to align team performance with broader business goals and resource planning.
Core Capabilities
  • Analytical Reasoning Ability to identify problems, gather input and data, and develop effective solutions.
  • Customer Centricity Focuses on customer needs and delivers service that meets or exceeds expectations.
  • Digital Fluency Effectively uses digital tools, software applications, and modern technology platforms.
  • Persuasion and Influence Uses interpersonal and influencing skills to gain acceptance for ideas and solutions.
Professional Insurance Acumen
  • Demonstrates a deep understanding of the insurance industry and applies specialized technical skills to address complex challenges.
  • Adapts to industry trends and drives organizational value.
  • Plans, prioritizes, and manages resources and time effectively to achieve goals and deadlines.
Physical Demands and Work Environment
  • Ability to manage a high volume of work and meet deadlines.
  • Required to work on-site as needed.
  • May be required to maintain a reliable, high-speed home internet connection for remote work.
  • Ability to work extended hours, including evenings and weekends as business demands require.
  • Ability to sit and/or stand for prolonged periods.
  • Ability to operate a motor vehicle safely and legally.
  • Proficient in using a personal computer and standard office equipment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Jobcon Logo Position Details

Posted:

Nov 11, 2026

Reference Number:

52587-12690

Employment:

Full-time

City:

Itasca

Job Origin:

CIEPAL_ORGANIC_FEED

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Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Mgr Casualty Claims
Work Location: Itasca, IL 60143
Job Type: Full Time
Work Type: Hybrid
Duration: Full Time
Job Description:
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Position Summary
  • The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization's strategic goals.
  • This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service.
  • The manager proactively assesses current and future resource needs, providing mentorship and guidance to support continuous development and operational excellence.
Responsibilities / Essential Functions
  • Oversees the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
  • Monitor and assess employee performance through spot checks (e.g., phone listening, file reviews) and data tools (e.g., Power BI, flight decks, trend analysis); provide feedback and implement improvement plans to ensure thorough and efficient investigations.
  • Develop and implement continuous improvement initiatives to enhance the quality and consistency of the investigative process.
  • Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
  • Apply technical knowledge (e.g., comparative negligence laws across all 50 states) to support employees in their investigations and evaluations.
  • Direct day-to-day operations including tracking measures, analyzing reports, and reinforcing goals.
  • Handle escalated complaints or disputes, working to resolve issues amicably and maintain positive relationships with clients.
  • Utilize technology and talent management to increase efficiency and scalability in claims handling.
  • Analyze claims data to identify trends, areas for improvement, and opportunities for cost savings.
  • Evaluate and approve reserve and settlements outside of individual authorities.
  • Monitor and control expenses related to claim handling activities.
  • Review and approve settlement proposals prepared by claims handlers to ensure they are reasonable and justifiable.
  • Support and mentor others and demonstrate proficiency in contractual indemnification.
  • Oversee, manage, and direct litigated claims; mentor others on approach.
  • Collaborate with legal teams to ensure proper handling of litigation cases.
  • Analyze claims to identify strengths, weaknesses, and potential risks associated with litigation.
  • Manage and report on litigation outcomes to identify trends and areas for improvement.
  • Monitor and manage litigation costs to ensure they remain within budget and evaluate the financial impact of litigation on the company.
  • Ensure accurate documentation and compliance with legal requirements in litigated claims.
  • Provide guidance on the development of policies and procedures and training and development programs for claims handlers on litigation support.
  • Lead negotiation in contested claims, employing advanced negotiation strategies for optimal outcomes while balancing indemnity and customer satisfaction.
  • Ensure compliance with all claims handling guidelines and policies.
  • Provide regular updates and reports to senior management and other departments.
Essential Skills and Experience
  • Bachelor's degree.
  • Generally, 5 7 years of related claims experience.
  • Supervisory experience preferred but not required.
  • Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
  • Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
  • Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity.
  • Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines.
  • Effective verbal and written communicator across diverse audiences and situations.
  • Able to draft factual, objective work products.
  • Proficient in developing others' negotiation, communication, and organizational skills.
  • Highly organized with the ability to manage complex projects and develop scalable organizational strategies.
  • Expert in developing empathetic customer service strategies and delivering exceptional service.
  • Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional requirements.
  • Expert in managing legal and reputational risks and ensuring compliance with regulatory standards.
  • Makes informed, independent decisions within authority while evaluating risks and financial implications.
  • Understands how to align team performance with broader business goals and resource planning.
Core Capabilities
  • Analytical Reasoning Ability to identify problems, gather input and data, and develop effective solutions.
  • Customer Centricity Focuses on customer needs and delivers service that meets or exceeds expectations.
  • Digital Fluency Effectively uses digital tools, software applications, and modern technology platforms.
  • Persuasion and Influence Uses interpersonal and influencing skills to gain acceptance for ideas and solutions.
Professional Insurance Acumen
  • Demonstrates a deep understanding of the insurance industry and applies specialized technical skills to address complex challenges.
  • Adapts to industry trends and drives organizational value.
  • Plans, prioritizes, and manages resources and time effectively to achieve goals and deadlines.
Physical Demands and Work Environment
  • Ability to manage a high volume of work and meet deadlines.
  • Required to work on-site as needed.
  • May be required to maintain a reliable, high-speed home internet connection for remote work.
  • Ability to work extended hours, including evenings and weekends as business demands require.
  • Ability to sit and/or stand for prolonged periods.
  • Ability to operate a motor vehicle safely and legally.
  • Proficient in using a personal computer and standard office equipment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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