MICE & Project Specialist - Leisure Travel Apply
- Understanding and operating company quoting systems and other travel-related programs
- Have good product knowledge and sound geographical knowledge of Southern and East Africa
- Time management: ability to prioritise, plan and meet deadlines
- Effective communication – internally as well as externally
- Be professional and offer high service levels at all times
- Ability to handle pressure and volume – multitasking
- Emergency phone duty
- Do various quotations for agents
- Do product development
- Obtain and where possible negotiate rates
- Ensure these rates are sent to be loaded in the operating system
- Use preferred suppliers
- Ensure get to visit the preferred suppliers and get to know the products
- Put in place and manage provisional bookings
- Create MICE suitable offer layout
- Create MICE suitable text templates for hotels and excursions
- Create MICE budget template
- Be on the lookout for unique MICE experiences in Southern Africa
- On the ground assistance when MICE project is running
- Run all aspects of tours within budget
- Produce guide manuals and ensure a smooth operation of the tour
- Ensure agent’s information and tour information correspond
- Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
- Assist with management and training of junior consultants
- Be on constant look out for new venues and activities – advise team & rest of office
- Take responsibility for all aspects of tours being run
- Doing necessary admin in order for the Accounts department to do their part on your tours
- Meet given targets
- Any other reasonable work-related assignments being given to you by you direct, or another manager
- Create invoices for agents and keep track of payment of the tour
- Proofreading marketing materials sent by the agent for promotion of the tour
- Double check guides booked for the tour
- Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
