Microsoft Dynamics Crm Implementation Consultant

Position: Microsoft Dynamics 365 / CRM Implementation Consultant

Location: Malvern, PA

Job Description:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 10+ years of experience in Microsoft Dynamics 365 CRM functional consulting, business analysis, or CRM delivery.
• Lead requirement-gathering workshops, understand business needs, and translate them into Microsoft Dynamics 365 CRM functional requirements.
• Manage client and business stakeholders, acting as the key functional point of contact throughout the delivery lifecycle.
• Prepare and manage user stories, acceptance criteria, process flows, and functional documentation.
• Work closely with onsite and offshore development and testing teams.
• Review development progress, clarify requirements, and ensure delivery aligns with business expectations.
• Lead and support UAT, defect resolution, solution validation, and deployment.
• Coordinate functional risks, issues, and dependencies throughout the project lifecycle.
• Strong knowledge of Microsoft Dynamics 365 CRM, particularly Sales and Customer Service.
• Good understanding of Microsoft Power Platform, including Power Apps and Power Automate.
• Experience working with CRM integrations, APIs, and data migration.
• Experience reviewing development progress and coordinating with development and testing teams.
• Strong stakeholder management, communication, presentation, and leadership skills.
• Experience working in an onsite-offshore delivery model.
• Good understanding of Agile/Scrum methodology and end-to-end software delivery.
• Ability to independently lead functional workstreams and drive requirements from discovery through production deployment.

Preferred Qualifications:

• Microsoft Dynamics 365 / Power Platform certifications.
• Experience in large-scale CRM transformation programs.
• Experience working directly with senior business stakeholders and Product teams.