MIM Full time Job in Dallas, Texas United States | Snaprecruit

MIM Full time Job in Dallas, Texas United States | Snaprecruit
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MIM

In Texas United States

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MIM   

JOB TITLE:

MIM

JOB TYPE:

Full-time

JOB LOCATION:

Dallas Texas United States

JOB DESCRIPTION:

Technical/Functional Skills

ITIL Knowledge,

ITIL Operational Support Analysis (preferred)

Minimum 4 years of experience leading or working on a Major Incident/Incident Management team

Experience Required

8-10 Yrs

Roles & Responsibilities
  • Highly motivated with strong leadership skills.
  • Experience within the healthcare industry a plus.
  • Proven knowledge of Service Level Management ITIL frameworks.
  • Establish/maintain/improve Major Incident Management policies, processes, and procedures.
  • Participate in process reviews.
  • Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed.
  • Responsible for Major Incident Management process hand-offs between supporting ITSM processes.
  • Analyze incident priority with focus on business impact and urgency.
  • Drive Major Incidents involving high priority and large-scale IT issues.
  • Host, chair and update technical, management and war-room bridges during Major Incidents.
  • Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs.
    Driving IT and Business teams to restore services on a 24x7 on-call shared rostered.
  • Deliver clear and concise communication to stakeholders.
  • Review statistics, KPI and trend reports for use in the Major Incident Management process.

Position Details

POSTED:

Nov 16, 2023

EMPLOYMENT:

Full-time

SNAPRECRUIT ID:

S110178-9119-11092023-38404429

LOCATION:

Texas United States

CITY:

Dallas

Job Origin:

CEIPAL_ORGANIC_FEED

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Technical/Functional Skills

ITIL Knowledge,

ITIL Operational Support Analysis (preferred)

Minimum 4 years of experience leading or working on a Major Incident/Incident Management team

Experience Required

8-10 Yrs

Roles & Responsibilities
  • Highly motivated with strong leadership skills.
  • Experience within the healthcare industry a plus.
  • Proven knowledge of Service Level Management ITIL frameworks.
  • Establish/maintain/improve Major Incident Management policies, processes, and procedures.
  • Participate in process reviews.
  • Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed.
  • Responsible for Major Incident Management process hand-offs between supporting ITSM processes.
  • Analyze incident priority with focus on business impact and urgency.
  • Drive Major Incidents involving high priority and large-scale IT issues.
  • Host, chair and update technical, management and war-room bridges during Major Incidents.
  • Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs. Driving IT and Business teams to restore services on a 24x7 on-call shared rostered.
  • Deliver clear and concise communication to stakeholders.
  • Review statistics, KPI and trend reports for use in the Major Incident Management process.

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