Position Summary We are seeking a skilled and hands-on Mitigation Lead Technician to manage and execute emergency restoration projects for both residential and commercial properties. This role requires strong field leadership, technical expertise in mitigation procedures, and a commitment to quality, safety, and customer satisfaction.

Key Responsibilities

• Lead mitigation projects involving water, fire, mold, and biohazard damage from initial response through completion
• Supervise and train field technicians on equipment usage, safety protocols, and industry-standard restoration techniques
• Monitor job progress, perform moisture readings, and adjust drying strategies in accordance with IICRC standards
• Set up containment, perform demolition, and maintain clean, organized, and safe job sites
• Operate and maintain restoration equipment, including dehumidifiers, air movers, HEPA filtration units, and injectidry systems
• Document job conditions and progress using restoration software platforms (e.g., MICA, DASH, Encircle)
• Communicate professionally with clients, insurance adjusters, and internal teams to ensure clarity and satisfaction
• Maintain a well-stocked and organized vehicle, ensuring all tools and equipment are operational and ready
• Follow all safety protocols, including proper PPE usage and adherence to company and industry guidelines
• Participate in an on-call rotation and respond promptly to emergency service calls as needed

Qualifications

• Minimum of 2 years’ experience in mitigation or restoration (residential and/or commercial)
• IICRC Water Restoration Technician (WRT) certification required; additional certifications (ASD, AMRT, FSRT) are a plus
• Proficient with moisture detection tools and structural drying equipment
• Demonstrated leadership ability or strong interest in team leadership
• Excellent communication and customer service skills
• Physically capable of lifting 50+ lbs and working in demanding environments
• Valid driver’s license with a clean driving record
• Willingness to work flexible hours, including evenings, weekends, and on-call shifts